- Amazon (Austin, TX)
- …software solutions that optimize the customer service experience and reduce customer effort * Lead technical initiatives that support our CSAs in solving ... escalation paths * Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes * Mentor junior engineers while… more
- LGG Industrial (Norwalk, CA)
- …members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call ... customers. + Ability to manage teams. **Minimum Qualifications** + 3-5 years of customer service experience , preferably in industrial distribution or related B2B… more
- Ethos Veterinary Health (Charleston, SC)
- …+ Workplace Culture - Foster a diverse, inclusive, and professional environment. + Customer Experience - Lead initiatives to enhance client satisfaction ... to hear from you! Compensation: $80,000 - $100,000 annually, based on experience and qualifications Schedule: Primarily Monday - Friday, with flexibility for… more
- Publicis Groupe (Boston, MA)
- …+ Serve as strategic advisor to senior client stakeholders, guiding holistic customer experience transformation. + Lead senior-level workshops and ... **Company description** Digitas is the Networked Experience Agency, built on the vision that we...activate strategies across addressable channels that meet and anticipate customer needs + Evaluate CRM maturity and opportunities for… more
- Under Armour, Inc. (Baltimore, MD)
- …footwear sales by providing the customer with an exceptional shopping experience . The Lead Associate, Footwear maximizes footwear sales by delivering ... count on our Lead Associate, Footwear to:** + Provide an exceptional customer service experience that is unique to Under Armour + Bring out the best in each… more
- Coinbase (Salt Lake City, UT)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- JPMorgan Chase (Columbus, OH)
- …and technology partners. + Participate in service/process education to enhance customer experience . + Lead /support Continuous Improvement activities. ... IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your… more
- L'Oreal USA (New York, NY)
- … feedback & insights through a customer lens, taking action to enhance customer experience across portfolio Lead Business & Operations + Acts as ... the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results. KEY PARTNERSHIPS & STAKEHOLDERS… more
- Intuit (New York, NY)
- …and detection strategy for all SBSEG Money products, balancing risk mitigation with customer experience . + ** Lead ATO Detection & Policy Implementation:** ... report on key ATO risk KPIs (eg, detection rates, loss impact, customer friction). Communicate strategy, performance, and emerging threats clearly to senior… more
- ThermoFisher Scientific (Cincinnati, OH)
- …serviceactivities andcustomer criticalissues.Reviews survey feedback and trends, partners with customer experience management lead + Champions ... manufacturing services. **How will you make an** **impact?** + Customer Program Management and customer portfolio strategy...field required + MBA preferred. + 7 years of experience working in a technical environment with exposure to… more