- Intuit (New York, NY)
- …and detection strategy for all SBSEG Money products, balancing risk mitigation with customer experience . + ** Lead ATO Detection & Policy Implementation:** ... report on key ATO risk KPIs (eg, detection rates, loss impact, customer friction). Communicate strategy, performance, and emerging threats clearly to senior… more
- ThermoFisher Scientific (Cincinnati, OH)
- …serviceactivities andcustomer criticalissues.Reviews survey feedback and trends, partners with customer experience management lead + Champions ... manufacturing services. **How will you make an** **impact?** + Customer Program Management and customer portfolio strategy...field required + MBA preferred. + 7 years of experience working in a technical environment with exposure to… more
- Intuit (Mountain View, CA)
- …thinking and cross-functional alignment around data-driven approaches to improve product and customer experience strategies + Lead deep exploration of ... **Overview** The Customer Success Data Science team is seeking a...is based on factors such as job-related knowledge, skills, experience , and work location. To drive ongoing fair pay… more
- CGI Technologies and Solutions, Inc. (Seattle, WA)
- …Point, MS Excel, and MS Outlook, and; * Demonstrated customer service experience , and; * Demonstrated ability to lead , manage, assign, delegate, prioritize, ... **Section Lead ** **Category:** Administration **Main location:** United States, Seattle...a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and… more
- Manulife (MA)
- …solutions and capabilities that ensure a seamless experience for a broad customer base. + Lead in ensuring value creation for the business, customers, ... We are seeking a strategic and innovative Lead Product Owner to support our Underwriting team...as the voice of both the business and the customer , championing the development and delivery of advanced underwriting… more
- Coinbase (Des Moines, IA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- PennyMac (Tampa, FL)
- …goals. The Customer Experience / Mortgage Call Center Manager will : + Lead a team of Customer Experience Specialists focused on providing best in ... through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager...teams + Collaborate closely with other functions to ensure customer pain points are prioritized + Lead … more
- Capital One (Wilmington, DE)
- …continuous feedback and coaching to associates to improve and maintain a high quality customer experience ** + ** Lead and actively participate in projects to ... production work** **Characteristics to succeed in this role:** + **Previous experience in processing, managing workflows centered around Legal Orders** + **Previous… more
- DXC Technology (Plano, TX)
- …business processes across middle and back offices-while enhancing customer experience transformation. **As a ServiceNow Technical Lead ,** you will play ... service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience . Discover more about our commitment to excellence… more
- Actalent (New Ulm, MN)
- …from engineering through to production while managing all internal aspects of the customer experience . Responsibilities + Lead high complexity custom motor ... for assigned accounts. + Understand, apply, and translate complex or ambiguous customer requirements into actionable project plans. + Provide guidance to the… more