- Qualtrics (Seattle, WA)
- …you'll be the driving force behind our early stage product development customer feedback initiatives. You'll be responsible for planning, executing, and ... Customer Programs** **Why We Have This Role** Early feedback from customers is crucial to the success of...early in the development cycle to get input and feedback . As the Program Manager for Customer … more
- Walmart (Bentonville, AR)
- …**will** be pivotal in shaping our business strategies by gathering, synthesizing, and analyzing customer feedback . As a leader, you will drive all aspects of ... Tools:** Deploy Al-powered tools and advanced analytics to synthesize and organize customer feedback across multiple touchpoints. Ensure actionable insights are… more
- EchoStar (Englewood, CO)
- …teams to build impactful, data-driven stories. If you're passionate about transforming customer feedback into actionable insights and eager to deepen the ... Slides, Sheets, Docs) to disseminate CX data. + Develop and maintain customer feedback dashboards and VoC insight reports, implementing feedback loops across… more
- Middlesex Savings (Westborough, MA)
- …customer experience and reduce effort. + Identify, develop, and monitor sources of customer feedback , including, but not limited to, customer surveys, ... resolution rate, satisfaction scores) and recommend improvements. + Use data from customer feedback , as well as journey maps, design sessions, and other internal… more
- Wayfair (West Palm Beach, FL)
- …the customer , by facilitating meaningful and engaging conversations. By communicating customer feedback , associates will have key information to share with ... Keep customers informed about the status of their orders and any potential delays. Customer Feedback : + Collect customer feedback to identify areas for… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- SpaceX (Redmond, WA)
- …voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. ... Supervisor, Starlink Customer Support Redmond, WA Apply SpaceX was founded...accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success. + Lead… more
- Wolters Kluwer (Wilmington, DE)
- …schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer ... in CRM. + Identify potential areas for service/product improvement based on customer feedback . + Maintain and enhance strong client relationships. Skills:… more
- Meta (Burlingame, CA)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Wolters Kluwer (White Plains, NY)
- …schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer ... in CRM. + Identify potential areas for service/product improvement based on customer feedback . + Maintain and enhance strong client relationships. **Skills:**… more