- AltaGas (Springfield, VA)
- …both structured (NPS, operational data) and unstructured (call recordings, open text) customer feedback + Strong verbal and visual storytelling capabilities + ... **Job Description** Position Summary The Manager, Customer Experience (CX) reports to the Director, ...feedback programs. Tasks and Responsibilities + Lead end-to-end customer journey and micro-journey mapping initiatives in collaboration with… more
- Amazon (Atlanta, GA)
- … success initiatives. Product feedback loop: Collect and communicate customer feedback , insights, and requirements directly to AWS Go-To-Market and ... Description As Principal, Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and… more
- Validity (Broomfield, CO)
- …value + History of consistently achieving/surpassing goals in terms of metrics and customer feedback /advocacy + Ability to work 3 days per week (Tuesdays, ... the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic...contribute to product and process improvements by surfacing client feedback and collaborating with internal teams + Collaborate in… more
- OneMain Financial (Charlotte, NC)
- …concepts + Build scalable frameworks for continuous product iteration based on customer feedback , performance data, and competitive benchmarking + Develop and ... new and fast-growing credit card business. This leader will be responsible for customer segmentation and all aspects of product innovation and development for the… more
- GE Aerospace (Erlanger, KY)
- …delivery performance, and operational efficiency. Key responsibilities include monitoring customer feedback , resolving escalated issues, and driving initiatives ... and delivery to meet customer expectations. + Monitor and analyze customer feedback to identify areas for improvement. + Resolve escalated customer … more
- Whitsons Culinary Group (Berkeley, IL)
- …engage with customers who might be at risk and implement strategies to increase customer retention. Customer Feedback and Product Improvement + Gather ... Customer Success Specialist-Chicago, IL Berkely, IL, USA Requisition Number...customer feedback on products and services, conveying this information to the… more
- Intuit (San Diego, CA)
- …friction points within the implementation journey, leveraging insights derived from customer feedback , support tickets, and internal process analyses. + ... product, and sales, providing expert input during pre-sales activities and relaying customer feedback for product improvements. + Partner with analytics teams… more
- Coinbase (Charlotte, NC)
- …to fix issues with urgency. * Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the ... working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who...alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary… more
- MAPFRE Insurance (Webster, MA)
- …of the Customer Program Manager ** Are you passionate about transforming customer feedback into strategic action? Do you thrive in environments where ... Customer Experience Design to Quality Assurance. + Analyze customer sentiment and feedback to uncover insights that shape our services. + Architect and… more
- Amazon (Sunnyvale, CA)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive… more