- Teledyne (Huntsville, AL)
- …excitement of being on a team that wins. **Job Description** **Detailed Description:** + General Help Desk function + Answer all phone calls and respond to and ... assist in increasing First Call Resolution rate + Technical Help Desk function + Provide IT support...contact for all other issues + Provide high quality customer advice and assistance to end users + Establish… more
- CyrusOne (Chandler, AZ)
- …professional, timely, and consistent support. As a **Global Service Desk (GSD) Technician ** , you will respond to customer inquiries via phone, email, chat, ... The Global Service Desk (GSD) supports customers by ensuring system availability,...experience. Core responsibilities include: 1. Maintaining service availability and customer satisfaction. 2. Troubleshooting, resolving, and escalating alerts and… more
- Insight Global (Petersburg, VA)
- …and work onsite 4 days out of the week with one telework day. The standard technician will receive 10 - 50 tickets a day depending on the projects that the ... tools, and working knowledge of Microsoft Office applications. - Great customer service skills Experience in a higher educational environment preferred Bachelor's… more
- TEKsystems (New Haven, CT)
- …support experience. Resumes will not be considered if there is no prior phone support/ help desk experience in a technical environment. $20-22/hr. The client is ... New Haven, CT. This is a junior level service desk role requiring 6 months-2 years of technical phone...Microsoft, Dell, or Apple cert. Must be QUALITY, good customer presence, great documentation, and work well with others.… more
- Red River (Chantilly, VA)
- …and developing the organization's perception with existing customers through exceptional customer service. This position will also assist the NOC engineers with ... ongoing basis as products and technologies evolve + Accept customer calls, alerts, and escalations from the NOC engineers...(SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote monitoring… more
- Loretto Management Corporation (Syracuse, NY)
- …dignity, professionalism and kindness. + Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, ... Ability to present ideas in user-friendly language. + Strong customer -service orientation. + Valid NY State driver's license and...locations with free parking + Employee Coaches - to help you achieve life goals + Diaper Assistance Program… more
- Insight Global (Daphne, AL)
- Job Description This sustainable manufacturing company is seeking a Senior Help Desk Technician / Technical Support Specialist to join their IT support team. ... The ideal candidate combines strong technical troubleshooting skills with excellent customer service, prioritization abilities, and a proactive approach to process… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...as growing and developing the organization's perception with the customer through exceptional customer service. Candidates must… more
- Huntington Ingalls Industries (Fort Belvoir, VA)
- …answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. + Diagnoses, ... identifies, isolates and analyzes problems utilizing historical database records. + May route calls to product line specialists. + Maintains and updates records and tracking databases. + Alerts management to recurring problems and patterns of problems. What We… more
- University of Utah Health (Salt Lake City, UT)
- …appropriately. + Works under immediate supervision. + Other duties as assigned by the help desk manager. **Knowledge / Skills / Abilities** + Ability to ... knowledge of LAN/WAN, operating systems, database or application development languages to help design, deploy and maintain IT systems. This position works under the… more