- Mass Markets (Las Cruces, NM)
- …and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
- Coinbase (Charlotte, NC)
- … management , decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter ... * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge… more
- Celestica (Richardson, TX)
- …**General Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Manager 3 **SAP Short Name:** MG3 ... MOR and other appropriate metrics. + Reports on performance to the customer , site management and (where required) GCU Leadership. + Leads the creation and… more
- Hills Bank (Cedar Rapids, IA)
- …Treasury Management customers. This position is responsible for existing customer retention and growth, Treasury Management product and service strategy, ... relationships. + Initiate and coordinate Relationship Reviews to expand existing customer 's Treasury Management services and deposits. + Provide knowledge… more
- Federal Reserve Bank (Chicago, IL)
- …and international financial markets. The Chief of Product and Relationship Management 's broad responsibilities include product and pricing, customer experience, ... dedicated to customer experience, operations, technology, product and customer /industry management , enterprise services, payments system improvement, and one… more
- Saint-Gobain (Bristol, RI)
- …instrumental in coordinating new customer and new part onboarding. ** Customer Relationship Management ** + Develop and maintain strong, long-term ... customer service metrics and improvement initiatives to senior management . + Ensure compliance with relevant regulatory and quality...Degree a plus + 3+ years experience in sales, customer services management /leadership role + 3+ years… more
- WSP USA (Richmond, VA)
- … Service Center (CSC)/Contact Center operations + Three (3) years' experience of management within a Customer Service Center (CSC) + Experience with ... customer contact center and systems. + Strong customer relationship management skills + Demonstrated productivity in a team environment, focusing… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …+ Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention ... net revenue retention (NRR) and gross retention (GRR) through proactive account management , executive engagement, and measurable customer outcomes. + Collaborate… more
- Mass Markets (Killeen, TX)
- …courteous and professional manner + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
- Celestica (Richardson, TX)
- …**General Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Director 1 **Job Title:** Customer ... Indirect **Summary** Manager of a large and or complex Customer Focused team within a site. Direct reports include...group of customers. + The CFT will include program management , SCM (planning and purchasing), engineering, and quality all… more