- Unum Group (Columbia, SC)
- …Team Unum today! **General Summary:** The AVP, CX Capabilities and Operations Enablement leads the strategic direction, integration, and optimization of marketing ... and customer experience platforms within the CX organization. This embedded...Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA -… more
- Concentrix (Little Rock, AR)
- …Solution Architect specializing in Business Applications, you'll lead the transformation of customer service operations by helping clients modernize and optimize ... Service and Power Platform, particularly in enterprise-scale architecture, implementation, and operations + Proven experience in customer -facing roles, with a… more
- U-Haul (Phoenix, AZ)
- …experience initiatives, improving processes, and leveraging tools like Salesforce to enhance customer service operations . Key Responsibilities: + Lead and mentor ... continuously refine processes, tools, and resources that contribute to a better customer experience. + Collaborate with software development, operations , and… more
- Robert Half Office Team (Hopkins, MN)
- …Supervisor to join our client. In this role, you will oversee daily customer service operations , ensuring exceptional support and satisfaction for our clients. ... Monitor daily operations , including inbound call handling and resolution of customer inquiries. + Oversee billing processes and cash activity to ensure accuracy… more
- S&P Global (New York, NY)
- …+ Design, build and evaluate and implement tools and platforms that enhance customer support, service, success and operations . + Drive automation initiatives to ... and leading process optimization, tooling, automation, and analytics initiatives within customer experience or operations . + Strong strategic thinking and… more
- Allegion (GA)
- …management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is ... execute product implementations, configure accounts, and perform performance analyses. + Improve Customer Success operations : Collaborate with the Customer … more
- Amazon (Newark, NJ)
- …Quality, Learning, Self-Service, Knowledge Management, and VoC objectives - Work with Customer Service Operations and partner teams to deliver initiatives and ... (chatbots, content recommendations, predictive analytics, automation) - Familiarity with customer service operations including contact center metrics (AHT,… more
- The Cary Company (Addison, IL)
- Location: Addison, IL (On-site) Reports to: Customer Service Operations Manager Compensation Range: $48,000-$62,000 Annually + Incentives & Benefits ... Cary Company is seeking a working supervisor to lead a small but mighty Customer Relations team while actively handling customer interactions. This role blends… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations , ensuring customer satisfaction, and maintaining ... customer service procedures. Responsibilities: * Supervise the daily operations of the customer support team to ensure efficiency and customer … more
- MTA (New York, NY)
- …opportunities. Position Objective: The position is responsible for managing the day-to-day operations of the Customer Engagement Team (CET), which receives well ... at least two (2) years' experience in the management or supervision of customer service operations , staff, and/or projects + Demonstrated supervisory and/or… more
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