- Wells Fargo (Des Moines, IA)
- …loan systems of record for new loan setups, modifications and data input, and customer research and billing + Receive direction from supervisors, and escalate ... complaints regarding loan servicing needs + Monitor loan system and resolve customer issues, and process complex transactions online + Perform moderately complex… more
- TEKsystems (Chandler, AZ)
- …Team member reviews complaints and handles appropriately. Will talk to the customer , research complaint, resolve complaint, work with other business units ... if they are waiting on a response from a customer or internal team member. Typical case load is...process complex transactions online. * Perform complex administrative and customer support tasks. * Review complaints for regulatory and… more
- Citigroup (Jacksonville, FL)
- …at critical phases of process + Socialize Journey enhancement roadmaps and supporting customer research + Support digital usage teams in delivering against key ... Usage, Digital Usage and Digital Enrollment + Monitor and report on digital customer experience issues that impact marketing and create action plan in partnership… more
- Amazon (Bellevue, WA)
- …and business specific or operational constraints * Define product requirements through customer research , metric analysis, and stakeholder collaboration * Drive ... execution to create scalable technology products that revolutionize delivery speed and customer experience. This role may require up to 10% travel annually. Key… more
- Entergy (The Woodlands, TX)
- …and abilities required of the position** Must be able to analyze and interpret customer research and turn it into actionable creation and delivery of ... or performance gaps that inhibit the delivery of the desired customer experience through our self-service Digital solutions; identify and collaborate to… more
- NTT DATA North America (New York, NY)
- …with customers by guiding deep cross-functional Discovery based on industry best practices, customer research , and SAP customer experiences across SAP ... areas. + Build GTM offerings, strategies, and solutions. + Development of customer relationships, SAP Product teams + Drive sales opportunities from initiation to… more
- Fortive Corporation (Franklin, TN)
- …+ Gain deep understanding of customer experience and workflows through customer research and market work + Lead end-to-end product development lifecycle ... business objectives and technical capabilities + Identify market opportunities and customer needs for actionable insights and analytics + Collaborate with senior… more
- Entrust Corporation (Shakopee, MN)
- …user experience (UX) for AI-powered digital identity technology solutions. Conduct applied UX research (UXR) to understand our US-based customer groups and guide ... as a Design Researcher, User Researcher, or other occupation involving research for customer engagement and/or experience. Requires demonstrated experience… more
- Entrust (Shakopee, MN)
- …user experience (UX) for AI-powered digital identity technology solutions. Conduct applied UX research (UXR) to understand our US-based customer groups and guide ... as a Design Researcher, User Researcher, or other occupation involving research for customer engagement and/or experience. Requires demonstrated experience… more
- Qualtrics (Seattle, WA)
- …roadmaps for Digital. + Prioritize features and functionality based on market research , customer feedback, technical feasibility, and business goals. + ... steps. First, establish product-market fit by ensuring the digital product meets customer needs and aligns with market demands. This requires building and… more