- Eileen Fisher (Irvington, NY)
- …NY* We are seeking a dynamic and data-driven Senior Manager of CRM and Customer Insights to lead our customer relationship strategy and uncover deep consumer ... insights that fuel personalization, retention , and lifetime value across all channels. You will...You will play a critical role in shaping the customer journey, driving loyalty, and maximizing the ROI of… more
- The Hertz Corporation (Atlanta, GA)
- …and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a high-impact function that sits at ... the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations. **What makes this role unique:** This… more
- Deltek Systems (FL)
- …to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention , and expansion revenue targets, ... not limited to: ▪ Collaborates with Sales, Customer Success Managers, Legal, and Finance teams...progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management ▪… more
- Fortive Corporation (Atlanta, GA)
- …a team of North American Large Account Managers responsible for revenue growth, retention , and strategic engagement within our customer portfolio. This role ... deal progression, and forecast accuracy. + Collaborate closely with Customer Success to maintain high levels of retention... Customer Success to maintain high levels of retention , product adoption, and customer satisfaction. **… more
- SAP (New York, NY)
- …it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics. We are looking for ... adoption, consumption, and value realization of the specific solution. + Monitor customer health, identify risks, and execute proactive retention and… more
- EverBank (Irvine, CA)
- …supervision, the Contact Center Specialist Lead contributes to high quality customer service and long-term retention of customers. **Key Responsibilities ... Lead directly supervises Contact Center staff that provide outstanding customer service to the organization's customers. This job is...and Duties** + Establishes customer service work processes and standards in line with… more
- American Medical Association (Chicago, IL)
- …and email marketing channels through our Customer Data Platform and Customer Communications Management platform to achieve retention and engagement goals. + ... Manage and Implement Personalization Plans + Develop and execute acquisition and retention marketing plans for AMA Ed Hub users, leveraging personalization as a… more
- Mitsubishi Chemical Group (Chesapeake, VA)
- …Proven troubleshooting skills + Results driven + Positive teammate + Good communication + Customer Service spirit + Scanning + Record retention / archiving + ... accurately maintaining all electronic and physical archiving of plant documentation requiring retention + Supports Materials team with SAP BOM and Routing as well… more
- Coinbase (Santa Fe, NM)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- CPM Holdings, Inc. (Traverse City, MI)
- …sales targets and contribute to overall team objectives. + Deliver excellent customer service to support account retention and satisfaction. + Participate ... within the Extrusion Division, playing a key role in strengthening customer relationships, generating quotes, processing orders, and supporting internal teams with… more
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