- Percepta (Dearborn, MI)
- …Leader through business processes and practices designed to support employee retention , productivity, profitability, and customer satisfaction. o Administer ... and sets the standards and direction for their respective Customer Contact departments. The Program Manager acts as a...within the team to support Team Leader and CSR retention . o Resolve conflicts with sensitivity, tact, and fairness.… more
- ScentAir Technologies LLC (Charlotte, NC)
- …value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: * Client Retention : Execute strategies ... Salesforce.com CRM, your team works to retain customers through customer -centric problem-solving, contract negotiations, and maintaining prompt response times. This… more
- GE HealthCare (AZ)
- …base in the area and contract renewals, partnering with MSD/Sr. ASL/HSAM to ensure retention of a designated customer list. + Ownership of execution on recalls ... the area in executing on business growth and driving customer satisfaction with our customers. This role will serve...retention and viability. + Maintain current knowledge of customer environments and industry/tech trends have and to share… more
- Blufox Mobile (Lebanon, PA)
- …best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations. ... Lead a team of Store Managers and Sales Associates to maximize sales, customer satisfaction, and compliance results. + Analyze key performance indicators (KPIs) and… more
- Eversource Energy (Manchester, NH)
- …role will perform a wide variety of assignments and tasks related to Customer Group training\. This position will assist with the design, development, and delivery ... refresher training and new hire training programs\. Develops and maintains Customer Service Policies and Procedures, job aids, communications, and reference… more
- Lumen (Austin, TX)
- …us as we digitally connect the world and shape the future. **The Role** The ** Customer Success Consultant** is a customer -facing role aligned to our large and ... mid-market enterprise customer segment, driving customer value and success...**revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution,… more
- Manulife (MS)
- …the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage ... Services and Managed Product lines. Customer requests can range from basic product inquiries to...cultures and individuals. We are committed to fair recruitment, retention , advancement and compensation, and we administer all of… more
- ServiceNow, Inc. (New York, NY)
- …This role will have responsibility for leading the team that makes every customer in the Strategic Tech, TMT, & System Integrators(SI) Major Area committed to ... Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal… more
- Intuit (San Diego, CA)
- **Overview** Overview **I** **ntuit's Customer Success team is transforming the industry through expert-led professional services, powered by data and technology. ... The Staff Customer Experience Professional role operates as a strategic individual...barriers and shape breakthrough solutions that enhance engagement and retention .** + **Translate Insights into Action:** **Harness data, research,… more
- Intuit (Oakland, CA)
- …join an innovative CX leadership team driving breakthrough growth and awesome customer experiences for TurboTax and Credit Karma! Intuit is seeking an experienced ... CX leader to lead a Credit Karma Customer Success team within Intuit's Consumer Ecosystem (TurboTax, Credit...way we engage our customers to drive confidence, conversion, retention , and ecosystem adoption through intelligent expert and digital… more