- Wolters Kluwer (Providence, RI)
- …interaction frequency. + Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + ... Act as a domain SME, product SME, and customer advocate to achieve quick customer...efforts between clients and internal teams to ensure seamless service delivery. + Regularly assess customer satisfaction… more
- RELX INC (Santa Fe, NM)
- …meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role ... + Managing and taking point on issues, as the customer advocate + Using teaching skills that... customer product value driven conversations + Providing customer with high-level service and develops innovative… more
- Confluent (Atlanta, GA)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... United States **Employment Type:** FullTime **Location Type:** Remote **Department** Customer Solutions **Compensation:** $220.2K - $258.8K * Offers Equity _At… more
- General Motors (Austin, TX)
- …alerts and escalate issues to minimize downtime. + Serve as the customer 's advocate during support escalations, managing resolution and communication throughout ... Role:** GM Envolve is actively seeking passionate and proactive Customer Success Managers (CSMs) to support the post-sales journey...As a CSM, you will serve as the primary advocate for customers, ensuring their experience with GM Envolve… more
- TEKsystems (Warren, MI)
- …and escalate vehicle health alerts to minimize downtime. + Act as the customer 's advocate during support escalations, managing resolution and communication. + ... Description We are seeking passionate, proactive Fleet Customer Account Specialists to champion the post-sales ...clients. As an Account Specialist, you'll be the primary advocate for customers, ensuring their experience is seamless, productive,… more
- Dow Jones (Princeton, NJ)
- …management and key performance indicators + Anticipate reporting needs and act as an advocate for the Customer Service Data Analytics team and Dow ... **About the Team:** The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our… more
- Brink's (Coppell, TX)
- …coordination with internal project teams. + Act as the final escalation point for customer service issues, cases, and claims across multiple regions. + Drive ... + Ensure successful implementation by project teams. Regional Vice Presidents + Ensure customer service quality and timely issue resolution. + Ensure readiness… more
- Needham Bank (Needham, MA)
- … Customer Care Center channel. A Customer Care Center Specialist will advise, advocate and deliver on the service and support needs of our customers. This ... Job Descriptions: Job Summary: This position provides customer service and banking solutions, education and information and issue resolution to our Needham Bank… more
- Northeast Shared Services (Schenectady, NY)
- …- 25.61 SUMMARY The Shopper Experience Representative is responsible for providing world-class customer service in a dynamic customer communication center ... timely and accurate communications in line with the company's customer service standards. Communication channels include but...records, contributing to ongoing improvements in data quality and customer insights. Be an advocate for our… more
- Ralliant (Salem, OR)
- …the Americas Service Solutions Organization, specifically Sales Leadership: Land/Expand, Customer Success, Customer Service & Renewals Management + ... that sells hardware, this role is critical in driving service revenue, building customer loyalty, and ensuring... Feedback & Advocacy: Implement feedback mechanisms to gather customer insights and advocate for customer… more