- ServiceNow, Inc. (Addison, TX)
- …to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Field Service ... - Field Service Management + Certified Implementation Specialist - Customer Service Management + Certified Application Developer Desired ServiceNow… more
- Microsoft Corporation (Redmond, WA)
- …or iterative testing. + Experience implementing Supportability‑by‑Design principles to enhance customer experience and support service reliability. Customer ... **Overview** Are you a customer -obsessed, AI-curious problem-solver who thrives in an inclusive,...solution prototyping, and development, all the way through successful service rollout and Live Site support. Every day, customers… more
- Citizens (Boston, MA)
- …identity solutions into platforms and services. - Engage with operations teams to support customer service and issue resolution related to identity and access. - ... Description Head of Customer Identity and Authentication Location: This role will...Act as a change agent driving awareness, documentation, and training across stakeholder groups.… more
- Construction Specialties, Inc. (Lebanon, NJ)
- …written and verbal communication skills * Proficient with MS Office Suite * Strong customer service skills * The ability to solve problems calmly and ... "How can I HELP you?" * Once a message is received from a customer , agent must listen carefully to the customer 's question or complaint before following… more
- Sunlighten (Leawood, KS)
- …organizing, and analyzing data to provide actionable insights that improve service quality, operational efficiency, and customer satisfaction. This role ... key service metrics. Duties/Responsibilities: + Compile data from multiple customer care systems (CRM, ticketing, telephony, or workforce management tools). +… more
- Wayfair (Boston, MA)
- …any potential negative experience to a team who can gracefully handle and improve customer service experience. We own a suite of microservices and GraphQL APIs ... engineering teams, we focus on reliability, innovation, and performance to enhance customer experiences and streamline end-to-end service processes. What You'll… more
- Teledyne (Hudson, NH)
- …+ Knowledge Base Development: Contribute to FAQs and support documentation to empower customer self- service and improve support quality. + Remote Support: Use ... and eager to start or continue your career in customer support? Join Raymarine's frontline team and help boating...of their marine electronics. As a Tier 1 Support Agent , you'll be the first point of contact for… more
- Walmart (Bellevue, WA)
- …Team Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM ... and | or sponsorship Join Walmart as Senior, Software Engineer - Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over… more
- The Walt Disney Company (New York, NY)
- …prototype AI-driven solutions that address key pain points for both customers using self- service systems and customer service (CS) agents interacting with ... for cutting-edge AI to drive impactful solutions in the Customer Support domain. This role offers the opportunity to...productionize AI-driven systems - from natural language understanding to agent assist tools and predictive analytics - all with… more
- Vivint (UT)
- …+ Percentage of potential live- agent contacts successfully redirected to self- service solutions. + ** Customer Satisfaction (CSAT) - Self- Service ** ... responsible for leading the strategy, development, and optimization of self- service channels across the customer service ecosystem. This role is focused on… more