- AIG (Jeffersonville, IN)
- …a full range of service solutions including warranty management administration, extended service programs, customer service support, service network ... of experience, we are one of the warranty and service industry's leading providers, which is why many of... solutions that will ensure the focus of building customer retention and customer satisfaction, they turn… more
- Oracle (Boston, MA)
- …(GBU) Generative AI team is responsible for leading Generative AI and Agent needs of business applications serving variety of markets including Finance, Hospitality, ... and engineers to deliver high quality generative ai and agent features that delights our customers with the confidence...and translate the feedback into actionable items for individual service owners. + Design and build solutions and help… more
- Amazon (Palo Alto, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and Brand (SPB) advertisers. The leader will invent and build the SPB- Agent , a GenAI platform which will transform retail-media advertising for SPB advertisers,… more
- Mirabito Energy Products (Binghamton, NY)
- …and guidance to agents. + Process Improvement: Identify trends and issues impacting agent performance or customer experience and collaborate with management to ... Job Title: Call Center Supervisor Reports to: Customer Care Manager Status: Full-time, hourly Non-except Pay:...Utilize call center technology (WFM, QM, CRM) to monitor agent productivity, adherence to schedules, and key performance indicators… more
- Zayo (CO)
- …Health Care, Education, State/Local Government experience a big plus. + Exceptional customer service and relationship building/ maintaining skills. + Thorough ... timely forecast of sales opportunities. + Develop and maintain records of agent and customer activity for reporting of sales and forecasts. + Provide accurate… more
- Public Storage (Plano, TX)
- …instrumental in evolving our operations from traditional systems to intelligent, autonomous customer service , balancing exceptional customer experience with ... gathering, process mapping, stakeholder management, and documentation + Contact center or customer service domain knowledge with understanding of IVR, chat… more
- Teleperformance USA (Boise, ID)
- …**Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...systems and have general knowledge of Windows-based systems.** + ** Customer service and/or sales experience preferred.** +… more
- Microsoft Corporation (Redmond, WA)
- …strong and hands-on **Principal Engineering Manager** to lead the Employee Self Service Platform Extensibility team. This team is at the forefront of enabling ... AI-powered self- service experiences across HR, IT, Facilities, and other enterprise...Studio and Bizchat. You will collaborate with internal and customer HR, IT, and Facilities stakeholders to understand business… more
- Hubbell Power Systems (St. Louis, MO)
- …agents/distributors + Supervises agents/distributors within assigned territory. + Keep Sales, Customer Technical Service teams, and other Hubbell personnel ... the Sales Director, Communications and Software is responsible for leading the customer engagement across multiple product lines within the assigned territory and… more
- Intuit (Atlanta, GA)
- …Training, Product, and Operations. + Help shape strategy for improving agent effectiveness, customer outcomes, and end-to-end sales performance. ... Framework Development** + Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to...and outcomes. + Experience collaborating with Enablement, Sales, and Customer Success to improve agent performance. +… more