- Avanade Inc. (Irving, TX)
- …contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service , D365 Copilot, Azure Communication Services, Copilot Studio, ... Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries. Key Responsibilities Understand… more
- Public Consulting Group (Columbus, OH)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Intuit (Arizona City, AZ)
- …+ Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. + Exceptional customer service skills, high empathy, ... our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations...software/product support. Your ability to demonstrate understanding of each customer 's unique situation, and connect with them on a… more
- Newegg Inc. (Diamond Bar, CA)
- …including configurations, permissions, integrations, and troubleshooting. + Administer all Customer Service business systems user accounts and provide ... key metrics such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer...not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a Senior Applied AI Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to ... AI to solve complex problems. Your work will directly influence product direction and customer experiences. AI Mission and Impact We are in an era of unprecedented… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a Senior AI Applied Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to ... to solve complex problems. Your work will directly influence product direction and customer experiences. We are in an era of unprecedented innovation and openness.… more
- Rubrik (Palo Alto, CA)
- …their data. In this role, you will champion the voice of the customer throughout the entire product and design lifecycle. Your responsibilities will involve engaging ... recommendations and communicate them through impactful artifacts to drive customer adoption and product success. Collaborating closely with product managers… more
- EchoStar (Englewood, CO)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... Gen Mobile, Hughes and Sling TV. **Department Summary** Our Customer Experience Operations (CXO) teams go above and beyond...prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and… more
- Safran (Garden Grove, CA)
- …provide information regarding tasks, plans, schedule and strategy to stakeholders. * Customer service oriented Additional Preferred Skills: (not required) * ... growth strategy centers on three imperatives: growing company market share, customer satisfaction and achieving operational excellence. The buyer role is responsible… more
- ServiceNow, Inc. (Austin, TX)
- …from our employees about their experiences working at ServiceNow. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve ... outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers...+ Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,… more