- Ally (Raleigh, NC)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... **The Opportunity** Lead the design, development, and scaling of a self-hosted AI Agent Platform on AWS. Drive platform architecture, AI agent orchestration,… more
- The Walt Disney Company (New York, NY)
- …management tools (eg, Jira). **Preferred Qualifications** + Experience with customer service platforms, CRM systems, or agent -facing tools in a high-volume ... natural language processing, GenAI, and/or predictive analytics to design and deliver customer service solutions that enhance the user experience, reduce… more
- TEKsystems (Austin, TX)
- …We unleash growth through technology, strategy, design, execution and operations with a customer -first mindset for bold business leaders. We deliver cloud, data and ... customer experience solutions. Our partnerships with leading cloud, design...responsibilities of this role are to work collaboratively and cross functionally with the TGS/TEKsystems sales and pre-sales leadership… more
- TEKsystems (Chicago, IL)
- …We unleash growth through technology, strategy, design, execution and operations with a customer -first mindset for bold business leaders. We deliver cloud, data and ... customer experience solutions. Our partnerships with leading cloud, design...responsibilities of this role are to work collaboratively and cross functionally with the TGS/TEKsystems sales and presales leadership… more
- TEKsystems (Washington, DC)
- …We unleash growth through technology, strategy, design, execution and operations with a customer -first mindset for bold business leaders. We deliver cloud, data and ... customer experience solutions. Our partnerships with leading cloud, design...responsibilities of this role are to work collaboratively and cross functionally with the TGS/TEKsystems sales and pre-sales leadership… more
- Coinbase (Salt Lake City, UT)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Dow Jones (Princeton, NJ)
- **About the Team:** The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our ... be monitored for application status updates. Business Area: Dow Jones - Customer Service Job Category: Project/Program Management Union Status: Non-Union role… more
- BUNZL (York, PA)
- …customers + Responsible for the talent development of the local administrative, customer service , and operational teams + Review business practices, determine ... across the business. Success is measured through P&L management, service excellence, customer satisfaction, and business execution....sharing of innovative ideas related to operational management and service excellence + Be an agent for… more
- Rubrik (NC)
- …while sustaining service standards. + Drive measurable improvements in service delivery by linking operational performance with customer experience. ... drive operational excellence, and align support initiatives with overall company and customer goals. **Grade:** M9. This is a People Manager role. **Key… more
- Walmart (Bentonville, AR)
- …you'll do ** **About the Role** As the Director of Engineering for Walmart's Agent AI Platform, you will lead the strategy, architecture, and execution of the core ... AI technologies powering Sparky and the next generation of customer experiences. You will drive the foundational platform capabilities-including agent … more