- JPMorgan Chase (New York, NY)
- …chat flows, including call routing, escalation paths, and error handling for both self- service and agent -assisted scenarios. + Develop audio and text prompts and ... a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected… more
- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at… more
- DoorDash (Columbus, OH)
- …pivot tables. + You have 3+ years' experience: In Operations, Warehouse Logistics, Customer Service , Retail Management, Fulfillment, or related field + You have ... for the team. You'll serve as a leading change agent for your site, helping your team to navigate...growth projects. You'll tackle onsite escalations, including coordination with cross -functional partners. + Operate: With your thumb on the… more
- Amazon (Palo Alto, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description The Sr. Manager Applied Science will lead a cross -functional team of 30+ builders in pioneering GenAI experiences for +1.3MM Amazon Sponsored Product and… more
- Rubrik (Boston, MA)
- …existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.). Service Industrialization & Partner Enablement + Collaborate cross ... The New Product Introduction (NPI) & Service Creation Solution Architect role is a new...standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases. Presales & Solution Architecture… more
- OneMain Financial (Baltimore, MD)
- …assignments . Build and maintain the Employee Center experience, unifying cross -departmental services under a branded, personalized self- service experience . ... and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system-of-record usage . Support reference… more
- Intuit (Tucson, AZ)
- …to challenging financial problems for millions of people around the world. The Customer Success team delivers award winning service and support experiences to ... QuickBooks Desktop, and QuickBooks Payroll. We are transforming our Customer Success function from a cost center to a...+ Experience delivery partnering with a broad array of cross -functional teams to ideate, test, develop, and scale performance… more
- Rubrik (Palo Alto, CA)
- …their data. In this role, you will champion the voice of the customer throughout the entire product and design lifecycle. Your responsibilities will involve engaging ... recommendations and communicate them through impactful artifacts to drive customer adoption and product success. Collaborating closely with product managers… more
- EchoStar (Englewood, CO)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... Gen Mobile, Hughes and Sling TV. **Department Summary** Our Customer Experience Operations (CXO) teams go above and beyond...prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and… more
- Walmart (Sunnyvale, CA)
- …personalized healthy eating powered by EHS + Digital Business Services: includes customer identity, digital engagement, and business analytics to support health and ... for consumer health solutions. + Architects AI services that deliver a healthier customer experience across all digital and in-store touchpoints. + Set the vision… more