- Vertiv Group Corp. (Anderson, SC)
- …alignment with global IT, OT, and Operations strategies. Lead cross -functional collaboration with Advanced Manufacturing Engineering, IT Leads, Regional ... teams to ensure cohesive execution. Act as a change agent to foster a culture of innovation, agility, and...detailed Statements of Work (SOWs) needed for implementation. Enable self- service analytics and single source of truth data environments.… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Position Objective: The Program Delivery ... with SMEs Project Management: + Facilitate & manage large cross -functional and cross -departmental projects with high complexity...and manage resistance to change + Be the change agent to implement industry best, state of the art… more
- Comcast (Berlin, CT)
- …all levels of the organization. The goal was to move from reactive service to **proactive, customer -centric operations** **Core Question** : "How likely are ... that implemented NPS saw a **multi-million reduction in incoming customer calls** , indicating fewer service issues...coach agents in real time, often involving the original agent in follow-up calls for learning and accountability. **CX… more
- Bank OZK (Alpharetta, GA)
- …refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team ... as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across… more
- Publicis Groupe (New York, NY)
- …of best practices in both data engineering and AI integration. + Lead cross -functional collaboration with AI Orchestration, Agent Studio, and frontend teams to ... global clients. This role offers a clear growth path into AI Orchestration or Agent Studio leadership as the platform evolves. **Your Impact** This role blends deep… more
- Newegg Inc. (Diamond Bar, CA)
- …including configurations, permissions, integrations, and troubleshooting. + Administer all Customer Service business systems user accounts and provide ... key metrics such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer...not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or… more
- Anywhere Real Estate (Birmingham, AL)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- NTT America, Inc. (Detroit, MI)
- …As a Client Delivery Executive at NTT DATA, you will lead cross -functional delivery with a focus on client transformation, delivery excellence, profitable growth, ... role demands exceptional leadership, knowledge of the manufacturing industry, a change agent mentality, and a proven track record in delivering complex digital IT… more
- Amazon (Sunnyvale, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... with science, engineering, product and design developing towards a customer bar that you will help to define and...role you will be primary in coordinating and delivering cross -org releases, including both science and engineering innovations. You… more
- REI (San Francisco, CA)
- …for growth and operational excellence. This leader will act as a positive change agent in support of the co-op and stores transformation plan driving a more active ... serve, including outreach to underserved groups, as well as strengthening current customer relationships in the region through new, innovative initiatives (eg, new… more