- Validity (Tampa, FL)
- …phone, and chat interactions to maximize overall team performance and provide efficient customer service . The role requires you to be passionate about ... About the Role As a Manager of Customer Support at Validity, you will be responsible...Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent … more
- Wayfair (Boston, MA)
- …Optimization At Wayfair, we care deeply about our customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine human ... cross -functional stakeholders to design and implement initiatives that enhance Customer Service operations. + Lead multiple high-impact projects from… more
- Philips (Nashville, TN)
- ** Customer Relations Specialist-Oral Health (Nashville, TN)** The purpose of the Customer Service Agent job family is to receive, understand, route and ... between customer and the organization. **Your role:** + Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional… more
- Amazon (Seattle, WA)
- Description Shape the future of cloud economics as the leader of AWS Service Pricing. The AWS Pricing team owns AWS's Agentic pricing decision engine-empowering ... service teams with innovative strategies and robust frameworks that maximize customer value and accelerate growth. We blend strategic innovation with scaled-out… more
- The Walt Disney Company (New York, NY)
- …prototype AI-driven solutions that address key pain points for both customers using self- service systems and customer service (CS) agents interacting with ... with a passion for cutting-edge AI to drive impactful solutions in the Customer Support domain. This role offers the opportunity to lead applied research and… more
- TEKsystems (Des Moines, IA)
- …claims. As a Customer Care Representative, you will be responsible for cross functional duties across all service areas, enabling an end-to-end completion of ... Description The Customer Care Representative will coordinate agent onboarding, commissions, new business, suitability, post issue and… more
- Vivint (UT)
- …+ Percentage of potential live- agent contacts successfully redirected to self- service solutions. + ** Customer Satisfaction (CSAT) - Self- Service ** ... Service is responsible for leading the strategy, development, and optimization of self- service channels across the customer service ecosystem. This role… more
- The Hertz Corporation (Oklahoma City, OK)
- _We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service ... analyze escalations and recovery data to uncover systemic issues impacting customer experience. + Collaborate cross -functionally with Operations, Fleet,… more
- Wayfair (Boston, MA)
- …any potential negative experience to a team who can gracefully handle and improve customer service experience. We own a suite of microservices and GraphQL APIs ... engineering teams, we focus on reliability, innovation, and performance to enhance customer experiences and streamline end-to-end service processes. What You'll… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 3+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into ... **Overview** As a ** Service Designer,** you will be responsible for guiding...and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking… more