- The Walt Disney Company (New York, NY)
- …prototype AI-driven solutions that address key pain points for both customers using self- service systems and customer service (CS) agents interacting with ... with a passion for cutting-edge AI to drive impactful solutions in the Customer Support domain. This role offers the opportunity to lead applied research and… more
- GE Appliances, a Haier company (Louisville, KY)
- …ticketing systems). ** Cross -Functional Collaboration (10%):** + Partner with DT, HR, Customer Experience, Field Service , and Warranty Operations to ensure AI ... the design and implementation of our AI and automation strategy within our customer service operations, supporting voice, chat, messaging, self- service , and… more
- Oracle (Columbus, OH)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This ... dynamics to develop differentiated strategies for AI Agents in customer service . + ** Cross -Functional Collaboration:**...+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service… more
- Rubrik (Charleston, WV)
- …while collaborating with Rubrik partners worldwide. Responsibilities: + Work cross -functionally with MSPs, MSSPs, and Rubrik teams (sales, engineering, product ... enablement initiatives/projects + Champion new lines of business, contribute to service creation, and drive innovation in Rubrik-powered use cases + Collaborate… more
- CVS Health (Boston, MA)
- …Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self- service , and operational analytics. + Build and ... year of demonstrated experience with generative AI, agentic AI, and emerging technologies in customer service or operational environments. + A minimum of 1 year… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 3+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into ... **Overview** As a ** Service Designer,** you will be responsible for guiding...and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking… more
- Intuit (Albany, NY)
- …join the Global Business Solutions Group (GBSG) as a **Tier 2 Senior Service & Support Specialist** **for the** **Intuit Enterprise Suite (IES)** **team.** This is ... recurring issues, trends, and process gaps to improve product quality and agent performance. + Provide mentorship, guidance, and real-time coaching to Tier 1… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... makes for an excellent one. **Contributions** **Contributions** As a **Senior Service D** **esigner** , you willbe responsible forguiding government clients through… more
- Ford Motor Company (Dearborn, MI)
- …flows, human-in-the-loop escalation, sandboxing, and cost controls). + Lead cross -functional stakeholder communication: present technical trade-offs, agent ... and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service Designer,** you will be responsible for guiding government clients through… more