- Toyota (Plano, TX)
- …real-time and historical analysis of call center KPIs including intraday service level reporting, dialer efficiency metrics, and agent activity trending ... people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. **_To save time applying,… more
- Teleperformance USA (Warren, MI)
- … Center Operations or Workforce experience a must** + **Must have solid customer service skills** + **Must have solid verbal and written communications ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence… more
- Camping World (Greenville, NC)
- …and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience + Conduct complex root-cause ... the Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing… more
- TEKsystems (Tucson, AZ)
- …and continuous improvement. The ideal candidate will have a strong background in customer service , call center operations, and quality assurance practices. ... feedback and performance improvement strategies. + Monitor and assess agent system comments from calls and email interactions for...2 years of Quality Assurance experience in a call center environment. + Strong customer service… more
- Mass Markets (Wichita, KS)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- MyFlorida (Tallahassee, FL)
- …and agent productivity. Provide coaching, training and development to ensure excellent customer service is provided at all times. Assist with training for ... with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (###). Notification to the hiring authority must be made… more
- United Airlines (Arlington Heights, IL)
- …+ Airline or travel industry experience + Professional writing experience + Customer service experience + Experience partnering with Brand, Marketing, or ... awareness in their decision-making process. A key responsibility is enhancing both agent and customer experience through technology optimization. Using the… more
- Anywhere Real Estate (Virginia Beach, VA)
- …center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging attitude to… more
- Aaron's Inc (Pompano Beach, FL)
- …visiting past due customer in-home **Education and Experience** + 6 months customer service , call center , or collection experience required + High ... customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers...options to help get customers to ownership + Upkeep customer accounts and maintain updated customer information… more
- Precise Systems, Inc. (Oxnard, CA)
- …(NSWC PHD) in support of the MK 41 Vertical Launching System (VLS) In- Service Engineering Agent (ISEA) Systems Engineering Branch . This full-time, in-office ... have demonstrated and perfected our ability to manage the customer 's needs, no matter how complex - offering exceptional...position provides VLS engineering support in execution of the in- service engineering agent tasking across the VLS… more