- Amazon (Seattle, WA)
- …to buy and easy to use. Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at lower cost. Amazon ... an inflection point as we expand beyond traditional contact center capabilities to transform customer and worker...route, and automate work to improve human and AI agent productivity, scaling operations without increasing costs. We're looking… more
- Walmart (Bellevue, WA)
- …Platform, we're at the forefront of designing and deploying Walmart's next generation Contact Center as a Service (CCaaS) platform. Our mission is to support all ... functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self- service options,… more
- Houston Methodist (The Woodlands, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + ... other operational metrics. This position will act as a change agent , transforming leadership behaviors, facilitating process and performance improvement activities… more
- Cayuse Holdings (Des Moines, IA)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... with technical teams to integrate reporting solutions with the Customer Support Center 's technology stack, including the...tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. +… more
- Houston Methodist (Houston, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Strong ... Hospitals." As a full- service , acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of… more
- ServiceNow, Inc. (Chicago, IL)
- …Consultant with Call Center experience. If you have experience with Salesforce Service Cloud and are ready to expand your expertise, this is the perfect ... , and self- service . + Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows + Develop co-existence and integration… more
- AAA Mid Atlantic (Warrington, PA)
- …Cashiering and IDEMIA services if applicable. What you will need: + Required sales and customer service experience, ideally in a lead role, with a focus on ... qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service more
- Sunnova Energy International Inc. (Houston, TX)
- …customer system complaints. + All TSS are expected to provide extensive and exceptional customer service . + A TSS is also expected to provide a seamless ... School Diploma is a minimum requirement. + Minimum 3 years' experience in a customer service role supporting technology troubleshooting. + Ability to work at a… more
- Public Consulting Group (Columbus, OH)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Amazon (Seattle, WA)
- …executing to be the leader irrespective of the ultimate balance between proactive end- customer self- service and agent -assisted workloads. To do so, science ... This science strategy will enable data-driven, AI-powered continuous optimization across self- service , agent assistance, and manager assistance workloads. This… more