- SAP (Newtown Square, PA)
- …drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project ... relationship management, and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to… more
- Microsoft Corporation (New York, NY)
- **Overview** We are looking for a highly motivated and passionate **Senior** ** Customer Success Account Manager (CSAM)** to drive program management for ... and business partners who are supporting customer success. The Senior Customer Success Account Manager builds and executes shared plans with customers.… more
- SAP (Palo Alto, CA)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Cornerstone onDemand (Charlotte, NC)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- CyrusOne (Houston, TX)
- …Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). ... The Technical Customer Operations Manager will play a...+ Incident Management: Oversee and manage incidents, ensuring proper escalation , communication, and resolution with the customer .… more
- Microsoft Corporation (Redmond, WA)
- …and field teams to streamline escalation pathways, implement proactive service improvement plans, and elevate customer confidence through precision-guided ... you to join us on this exciting journey! We are seeking a **Senior Customer Experience Program Manager ** to drive resolution acceleration and insights across… more
- Wolters Kluwer (Wilmington, DE)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic… more
- CH Robinson (Chicago, IL)
- CH Robinson is seeking a **Key** ** Customer Success** ** Manager ** is responsible for growth and retention of key and strategic accounts. You will ensure our ... plan to ensure operational excellence and serve as an escalation point + Align with customer on...**Talent** **:** + Provide guidance and mentoring to the Service Delivery teams + Promote a collaborative culture within… more
- Percepta (Melbourne, FL)
- …Percepta, we bring first-class service across each market we support. As a Client Service Manager onsite in Melbourne, FL, you'll be a part of creating and ... delivering amazing customer experiences, while also enjoying the satisfaction of being...unique culture.** **What You'll Be Doing ** The Client Service Manager (CSM) will work with luxury… more
- Pentax Medical (Montvale, NJ)
- …prevention onsite troubleshooting, process improvement Responsibilities of Field Service Manager + Lead and manage all field-based Customer Experience ... solutions to the global medical community. Position Opening: Field Service Manager Why JOIN Us? We are...Customer Experience Representatives + Determine with Marketing & Service , processes and checkpoints with customers to ensure technical… more