- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Amazon (Austin, TX)
- …issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion the team's value proposition ... Description We are seeking an experienced Service Desk Manager to lead our...customer -centric support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve… more
- SAIC (Vancouver, WA)
- **Description** We are currently seeking a motivated, customer service -oriented Lead Service Desk Technician. This role will lead the Service Desk ... Oversee quality of all support services provided by the service desk , including customer engagement,...of IT inventory records, work with IT management to help select and order equipment based on identified budget… more
- TEKsystems (Fountain Valley, CA)
- …triage, escalation, documentation, communication, and tracking of issues and systems events. Skills help desk , service desk , troubleshooting, windows 10 ... Top Skills Details help desk , service desk ,troubleshooting,windows 10 Additional Skills...knowledge to meet established timeframes for SLAs. -Demonstrated effective customer service skills to de-escalate situations as… more
- NANA Regional Corporation (Honolulu, HI)
- …apply today! **Responsibilities** + Serves as the initial point of contact at the customer service desk , handling all ADP hardware, software, and networking ... Registration Authority (LRA) duties in accordance with DoD and customer standards. + Provides a Monthly Status Report (MSR)...Outlook). + At least 2 years of experience in service desk or help … more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service … more
- The County of Los Angeles (Los Angeles, CA)
- …design, evaluation, testing, and implementation of computer systems. + Provide customer service through help desk support and interacts directly with ... on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a… more
- Intuit (Tucson, AZ)
- …future problems. + Assist in hiring, training, and preparing Service Desk technicians to respond to customer questions and complaints and troubleshoot ... **Overview** The Live Expert Service Desk Supervisor's role is to...and execute tasks in a high-pressure environment. + Exceptional customer service orientation. + Experience working in… more
- Robert Half Technology (Willow Grove, PA)
- Description Key Responsibilities * Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved ... technical assistance. * Facilitate detail oriented development of the help desk team by identifying training needs,...for the team to support career growth. * Audit service desk ticket queues to proactively address… more
- TEKsystems (Nashville, TN)
- …tools and processes. Preferred Qualifications - Prior experience working in a professional/enterprise Help Desk / Service Desk environment or technical ... Help Desk Analyst - Contract To... Help Desk Analyst - Contract To Hire This is...ensuring timely resolution of technical issues and delivering exceptional customer service . Key Responsibilities - Provide first-level… more