- ManTech (Washington, DC)
- MANTECH seeks a motivated, career and customer -oriented ** Service Delivery Manager ** to join our team in the **Washington, DC** area. This is a hybrid ... position that is expected to be on-site at the customer location in Washington, DC three (3) days per...interfacing and presenting to C-level executives **Preferred Qualifications:** + Service Management Certification: Possession of an ITIL … more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …**Please review the following job description:** We are seeking a highly motivated and customer -focused IT Service Desk Manager to lead our IT Support ... consistently demonstrating a professional, positive, and approachable attitude. + Champion customer service excellence by ensuring all interactions are… more
- Leidos (Fort Belvoir, VA)
- **Description** We are seeking an experienced **Senior ITIL Network Knowledge Manager ** to join our IT service management team supporting a DOD customer ... the incident management function. **Requirements:** + Bachelor's degree in computer science, Information Technology , or similar technical field + 8 - 12… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer -oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a ... are not limited to:** + Manage and integrate the daily operations of the Service Center, EOC, Infrastructure Operations, and Network Operations teams to ensure… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our...etc.). + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM)… more
- REI (Seattle, WA)
- …management tools and service management methodologies such as Information Technology Infrastructure Library ( ITIL ). + Ability to manage ... to annual budgets. + Ability to negotiate contracts and agreements with vendors and service providers in the information technology business. + Knowledge of… more
- Microsoft Corporation (Annapolis Junction, MD)
- …(eg, AWS) certification in relevant technologies (eg, Azure, 365). Information Technology Infrastructure Library ( ITIL ) Foundation certification or ... Initiate the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other… more
- ThermoFisher Scientific (Pittsburgh, PA)
- …Establish, manage, and lead a support organization in line with Information Technology Infrastructure Library ( ITIL ) standard methodologies. + Ensure ... + Implement innovative IT Service Management solutions to enable best-in-class customer service and continual process improvement. + Conduct quality reviews… more
- CoreCivic (Brentwood, TN)
- …solving, customer service , and analytical skills. Working knowledge of Information Technology Infrastructure Library ( ITIL ) practices. ... an accredited college or university with a Bachelor's degree in Computer Science, Information Technology or related field is required. Five years of experience… more
- Microsoft Corporation (Santa Clara, CA)
- …mission-critical 24x7x365 data center environment. + Applicable certifications: Information Technology Infrastructure Library ( ITIL ) Foundation, ... teams. + Review process changes to evaluate impact on service execution and share relevant information about...Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience,… more