- City of New York (New York, NY)
- …Service Operations Manager , ensuring timely and accurate handling of customer service requests. Monitor and triage incoming tickets, prioritize issues, ... Service Desk team. Reporting to the IT Service Operations Manager , this role ensures timely...- Experience in IT service management and service desk operations - ITIL 4 Foundation… more
- MongoDB (New York, NY)
- …development programs for the Global Support team to improve technical skillsets and customer service skills **Strategic Planning and Innovation:** + Develop and ... security posture **Qualifications** + Bachelor's degree in Business Administration, Information Technology , or a related field or...GET Pillar Leaders (Asset Management, GET Engineering) + IT Service Manager + Senior Leadership Team (SLT)… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …for managing a team of 20+ IT professionals at various sites delivering exceptional customer service to over 1,200 federal users. + Oversees incident management, ... work experience + 7-10 years Personal Computer experience including customer service call centers, Command Center and...Desk operations + 5+ years of experience as a Service Center manager + Experience with an… more
- EPS Corporation (Dahlgren, VA)
- …Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non- Manager ) Category Information Technology Job Description EPS ... activeT3 investigationandSecret Security Clearance. + Strong communication, analytical, and customer service skills. Preferred Qualifications + Experience… more
- GovCIO (Newark, NJ)
- **Overview** GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. This ... technical assistance for relocations and moves. + Create, update, and track service call requests, and stage and take down end-user workstations and associated… more
- General Dynamics Information Technology (Arlington, VA)
- …Family:** Process and Operational Efficiency **Skills:** Collaboration,Enterprise Monitoring,IT Service Management (ITSM) **Certifications:** ITIL 4 Foundation ... related experience **US Citizenship Required:** Yes **Job Description:** Advance how our customer operates while you advance your career. Join GDIT as Monitoring &… more
- GovCIO (Washington, DC)
- …remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. + Contributes ITSM-related ... recommendations for implementation consideration spanning across service management policies, guidelines, and processes. + Capable of...in REST, SOAP services, etc + An understanding of ITIL and/or ITIL Certified + Strong communication… more
- Marriott (Bethesda, MD)
- **Additional Information ** **Job Number** 26211039 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Ave, ... cybersecurity or a related field or equivalent experience/certification. + 7+ years overall Information Technology experience with: + 5+ years of Information … more
- SOS International LLC (Pearl Harbor, HI)
- …accomplishments, issues and concerns. + Identifies and validates Request for Information (RFI's) for management and Government customer (s). + Participates ... C2 applications. + Awareness or experience in ITIL framework and ITIL best practices. **Additional Information ** **Work Environment:** + Working conditions… more
- AAA Mid Atlantic (Worthington, OH)
- …principles of ITIL . + Exceptional written and oral communication skills. + Great customer service skills both on the phone and off. Ability to establish and ... qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Information Technology more