- Jabil (St. Petersburg, FL)
- …management.. Populate knowledge Database & Configuration Management Database where appropriate.. Information Technology Infrastructure Library ... Identify and implement new practices and processes.. Demonstrate a commitment to customer service ; anticipate, meet and exceed expectations by solving problems… more
- Leidos (Arlington, VA)
- …high-visibility government program. Position Overview The Service Delivery LOB Manager provides leadership for ITIL -based Tier 0-4 lifecycle support services ... an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager **...or more of experience and a Bachelor's degree in Information Technology , Computer Science, Information … more
- Red River (Lexington, MA)
- …identify areas for improvement **Qualifications** **Education** + Bachelor's degree in Information Technology , Business Administration, or related field + ... is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and...our consumer privacy notice. The notice provides you with information about what Red River Technology LLC… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service . + Uses ITSM platforms (eg, ServiceNow) to manage ... **Description** The IT Service Desk Manager is responsible for...change control, and access governance. + Bachelor's degree in information technology , Computer Science, or related field… more
- Serco (VA)
- Herndon, Virginia, US Washington, District of Columbia, US Virginia, US Maryland, US Information Technology 12249 Full-Time Ability to obtain and maintain Secret ... and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within… more
- IBM (Poughkeepsie, NY)
- …across the IBM portfolio. **Your role and responsibilities** The Oracle Cloud Service Delivery Manager (SDM) is responsible for the end-to-end delivery, ... * Coordinate with Oracle Support (SRs, Sev-1 escalations, MOS) * Manage customer expectations, escalations, and communications * Present service performance,… more
- Public Storage (Plano, TX)
- …balancing between onshore and offshore teams. **Qualifications** + Bachelor's degree in Information Technology , Computer Science, or related field (or equivalent ... to enhance our consistent and engaging visual brand presence. **Job Description** The Manager , IT Service Delivery is responsible for leading and managing the… more
- BorgWarner Inc. (Arden, NC)
- Position IT Manager , Information Technology . Location Arden, NC About us BorgWarner is a global product leader in delivering innovative and sustainable ... delivery of IT services to Arden location. The IT Manager manages customer expectations/needs and utilizes IT...Systems, or related field + 10 years working in Information Technology including 5 years of management… more
- Philadelphia Gas Works (Philadelphia, PA)
- …such as Jira Service Management, Genesys Cloud contact center and customer experience platform. ITIL 4 Foundations certification required. HDI Support Center ... in the region. Become part of the PGW Team! ** Manager , IS Service Desk & Operations** The...leadership and people management skills. Excellent communication, interpersonal, and customer service skills. Proficiency in all Microsoft… more
- SAIC (Scott AFB, IL)
- … Manager , synchronize efforts with the government IT Service Portfolio Manager , or equivalent, and produce customer -based additional information for ... **Description** SAIC is seeking a ** Service Catalog Manager ** to support an...Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended… more