- US Tech Solutions (San Diego, CA)
- **Duration: 6 Months(Hybrid)** **Job Description:** + We are seeking an experienced Customer Support Operations Specialist to join our Safety Operations ... ensuring alignment with strategic objectives. **Experience:** + 3+ years in Customer Support Operations , Escalations Management, or Safety Operations… more
- GE Appliances, a Haier company (Louisville, KY)
- …the design and implementation of our AI and automation strategy within our customer service operations , supporting voice, chat, messaging, self- service ... deliver scalable AI use cases that improve contact deflection, agent productivity, and customer satisfaction-including virtual agents,...Partner with DT, HR, Customer Experience, Field Service , and Warranty Operations to ensure AI… more
- Humana (Albany, NY)
- …champion the customer lifecycle, drive growth opportunities, and optimize both operations and agent experience for our new eCommerce channel. Responsible for ... Operations to define the vision for both customer -facing and agent -facing solutions, ensuring seamless integration...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- MUFG (Tampa, FL)
- …effectively manage Standby LC & Commercial LC supporting other Units of Trade Service Operations and ensure the Sections satisfactorily fulfill its daily ... is assigned the following Functions: (1) Workflow Management; (2) Quality Control and Customer Service ; (3) Training; (4) Staff & Performance Management and (5)… more
- Brookfield Properties (Charleston, SC)
- …, IT, HR, and leadership. + Familiarity with real estate, property management, or customer service operations is preferred. + Ability to work with ... workflows, identify pain points, and deliver actionable insights that improve agent performance, customer experience, and system efficiency. You'll gather… more
- Walmart (Hoboken, NJ)
- …focus on owning the continuous improvement, user experience, and bringing parity across self- service and agent tools to resolve member defects effectively. **Key ... parity in experience across all care platforms such as self- service (chatbot/IVR) and agent tools for a...Qualifications:** + Minimum of 2-3 years of experience in customer care, operations , support, or other relevant… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** + ... Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are...of working virtually at home? Then a Capital One Customer Operations role may be the role… more
- Access Dubuque (Dubuque, IA)
- …remote Home Agent Department** , overseeing a distributed team of customer service professionals across inbound, outbound, and digital channels. This role ... Phone Phone Fax ###@colonybrands.com Email True False True **Job Details** Categories Customer Service Management/Executive Location Monroe, WI Job Type Employee… more
- NatWest Markets (Stamford, CT)
- …Partnering Centre of Excellence. This oversight role collaborates with our Operations Service Providers, Front Office, Business Management, Client Management, ... Operations Supervisor - Investment Banking LocationStamford,United States Job...to re-engineer processes and controls from cost-saving, regulatory, and customer experience perspectives. + Implementation, maintenance, and monitoring of… more
- AbbVie (North Chicago, IL)
- …*Responsible CS Operations Analytics for collaboration of AbbVie SharePoint and operations including Customer Service KPI, Metrics, metrics, Product ... Instagram, YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) . Job Description Manager, Customer Service The Manager of Customer Service… more