- Dow Jones (Princeton, NJ)
- …and propose solutions for improvements. + Develop frameworks for continuous improvement within customer service operations . Focus on enhancing key metrics ... **About the Team:** The Dow Jones Customer Service (DJCS) mission is to...and implement measurable improvements in self- service and agent -facing tools and projects (eg, IVR, Verint, Customer… more
- Capital One (Chesapeake, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... of working virtually at home? Then a Capital One Customer Operations role may be the role...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Vallen (Nederland, TX)
- …discrepancies. + Preparing accurate, timely Technician worksheets (TWS) and reports. + Providing customer service in the area of installation of Life Safety ... the The primary purpose and objective for the LSS (Life Safety Services) Temp Service Tech- Projects. In this position you will design and develop Water Based,… more
- Humana (Frankfort, KY)
- …and secure. As part of this transformation, Humana is advancing its agent -focused marketing strategy to support growth across its Medicare Advantage and specialty ... and collaborative marketing professional to join our team as Senior Associate, Agent Sales Engagement Marketing. In this role, you'll support the development and… more
- Clean Harbors (Cary, NC)
- …associates or bachelor's degree preferred. + 3+ years of environmental field service operations experience or related. + Strong environmental remediation ... Harbors** in **Cary, NC** is looking for a **Field Service Project Manager** to join our team. The FSPM...for managing large scale projects at a variety of customer locations. You will work directly with other team… more
- Capgemini (Chicago, IL)
- …global ServiceNow deployments and multi-region architecture. Strong understanding of ITIL, customer service operations , and digital workflows. **ServiceNow ... units, ensuring alignment with strategic goals and delivering exceptional customer service experiences. **Responsibilities:** Architect, design, and implement… more
- Marriott (Irving, TX)
- …all cashiering procedures comply with accounting policies and standards. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond ... **Job Number** 25168036 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dallas Las Colinas, 4150 North...for guest relations. * Empowers employees to provide excellent customer service . * Observes service … more
- Commonwealth of Pennsylvania (PA)
- …+ College/University + Course Title + Credits/Clock Hours 15 WORK BEHAVIOR 3 - CUSTOMER SERVICE Serve as a liaison between staff, courts, law enforcement, ... FIELD OPERATIONS Conduct administrative conferences with the reentrant, parole agent , and community resource parole agents (CRPAs) to address violations and… more
- TEKsystems (Raleigh, NC)
- …* Support Supervisors and the Program Manager, Service Delivery by listening to agent calls to assess customer service levels on program(s) and provide ... in the following areas (but not limited to): * Agent Training and Coaching: * Stay current on the...as needed or assigned. Skills Management skills, Call center, Customer service , Call center support, Escalation calls,… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... service effectiveness and business outcomes, while maintaining exceptional customer experience - Drive end-to-end Machine Learning projects involving agentic AI… more