- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... working virtually at home? Then a Capital One Commercial Operations role may be the role for you! You...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- EchoStar (Littleton, CO)
- …play a pivotal role in developing and executing cutting-edge strategies to enhance customer lifetime value and optimize agent performance within our retention ... audiences, and to collaborate effectively with cross-functional teams, including the Customer Experience Organization, finance, and network operations + Proven… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements ... of working virtually at home? Then a Capital One Customer Operations role may be the role...network by providing staffing planning and analysis to optimize customer experience, agent flexibility and efficient economics.… more
- Clean Harbors (Greenwood, IN)
- …and is involved with developing relationships with key customers and understanding the customer issues + Manage large-scale field service and emergency response ... Clean Harbors in **Greenwood, IN** is seeking a **Field Service Project Manager** to scope projects, provide client support, and prepare proposals/cost estimates.… more
- Amazon (Austin, TX)
- …Qualifications - Experience in a dynamic environment with a high degree of customer service - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft ... and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as...problems, performing troubleshooting activities, and dispatching vendors for hardware service . You will monitor the incident management system to… more
- Clean Harbors (Monroe, MI)
- …and is involved with developing relationships with key customers and understanding the customer issues + Manage large-scale field service and emergency response ... A Clean Harbors Company,** in **Monroe, MI** is seeking a **Field Service Project Manager** to scope projects, provide client support, and prepare proposals/cost… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with ... by Operations agents + Sending feedback to Operations leadership on agent performance + Attending...required in all patient interactions. Ensure provision of exceptional customer service required in customer … more
- Guardian Life (Bethlehem, PA)
- …the business impact of agentic AI initiatives, including improvements in self- service adoption, call avoidance, and agent performance. + Multi-Functional ... understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Humana (Topeka, KS)
- …Will help drive the digital roadmap, representing the needs of the overall agent , member, or customer experience. Must be a self-starter who understands ... great products are important, it's the quality of our service that truly defines us. We know that when...digital, customer , and business requirements, and can lead and manage… more
- TEKsystems (Raleigh, NC)
- …provide feedback on recommendations for improvement in future training sessions. * Listen to agent calls to assess customer service levels on program(s) and ... plans as necessary. Occasionally listen to calls on program(s) to assess customer service delivery across the program. Client and Program Communication.… more