- Huntington Ingalls Industries (Fort Meade, MD)
- …service counterintelligence special agent credentialing course + IC or military service Advanced Special Operations Techniques Level II or higher course + ... is seeking a skilled military veteran or IC Agency counterpart to support customer operations in various locations in the United States. This critical… more
- Extra Space Storage (Highland, CA)
- …_Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail ... Pay Range: $20.00 - $22.00 Hourly The **Store Manager** oversees the daily operations of one or more self-storage locations with limited direct supervision. This… more
- NRG Energy, Inc. (Houston, TX)
- …of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing, ... This role will be instrumental in enhancing both the customer and agent experience, while driving measurable.... Demonstrated success in leading AI/automation projects in a customer service environment. . Strong understanding of… more
- PVH Corp. (Bridgewater, NJ)
- …of external Partner Teams located across the globe to ensure efficient service delivery, customer satisfaction and operational excellence. This role will ... Senior Manager, Network Services will be implementing processes to enhance our service quality, customer satisfaction and operational efficiency next to owning… more
- TEKsystems (Blue Bell, PA)
- …scoring and feedback across the team. Qualifications + Understanding of call center operations and customer service principles. + Excellent communication and ... training needs, and reporting on trends to improve customer satisfaction and service quality. + Review customer service interactions across various… more
- United Airlines (Arlington Heights, IL)
- …+ Airline or travel industry experience + Professional writing experience + Customer service experience + Experience partnering with Brand, Marketing, or ... awareness in their decision-making process. A key responsibility is enhancing both agent and customer experience through technology optimization. Using the… more
- Guardian Life (Bethlehem, PA)
- …the business impact of agentic AI initiatives, including improvements in self- service adoption, call avoidance, and agent performance. + Multi-Functional ... understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Capital One (Tampa, FL)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** + ... of working virtually at home? Then a Capital One Customer Operations role may be the role...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Teleperformance USA (Warren, MI)
- …Center Operations or Workforce experience a must** + **Must have solid customer service skills** + **Must have solid verbal and written communications ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence… more
- OneMain Financial (Baltimore, MD)
- …changes, and audit trails for internal and external compliance teams **IT Operations Management (ITOM): CMDB, Discovery, and Service Mapping** . Serve ... This is a high-impact role that sits at the intersection of operations , automation, digital transformation and operational excellence. As an ideal candidate, you… more