- The Hartford (Hartford, CT)
- … experience or customer -oriented roles (eg, Customer Data and Analytics, Customer Feedback, Customer Service ). + Experience as a project manager ... Business, you'll use your passion for problem-solving to enhance agent and customer experiences while supporting all...to leverage your analysis to impact business outcomes. + Support Enterprise and Line of Business CX projects :… more
- Dow Jones (Los Angeles, CA)
- …and Director of Customer Engagement **You Have:** + Dedication to providing great customer service and have a strong desire for a career in Customer ... + Take on other tasks and projects to provide support as assigned by the Manager of Customer...for application status updates. Business Area: Dow Jones - Customer Service Job Category: Customer … more
- Rubrik (Morrisville, NC)
- **About The Team** Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase ... in order to deliver the value to customers. The Customer Support Team at Rubrik is composed...and regulations; + Perform ongoing activities in compliance with service and contractual obligations; + Participate in role-based training,… more
- ServiceNow, Inc. (Addison, TX)
- …vs. Customizations + Support the engagements efforts for Customer Service -specific process definition, re-engineering, improvement and gap analysis ... + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,...(providing options with pros, cons and risks) in a customer service environment, while providing thought leadership… more
- PPL Corporation (Louisville, KY)
- …priorities and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service , grid operations, predictive ... the cities and towns where we do business, providing support for programs and organizations that empower the success...digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service ,… more
- TD Bank (Mount Laurel, NJ)
- …appetite **Employee/Team Accountabilities:** + Participates fully as a member of the team, support a positive work environment that promotes service to the ... architecture blueprints / designs. * Prepare diagrams and other artefacts to support solution discussions and communicate decisions. * Perform options analyses and… more
- TD Bank (Mount Laurel, NJ)
- …**Line of Business:** Technology Solutions **Job Description:** Solution Architect to support customer channels architecture, specifically the US Customer ... * Familiarity with Azure & GCP AI/ML services, LLM, Agent /Agentic architecture, Azure AI Services, Azure AI Foundry, GCP...+ Participates fully as a member of the team, support a positive work environment that promotes service… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …processes. Process Optimization & Continuous Improvement Ability to assess and refine customer service workflows, support operations, and escalation ... manage KPI dashboards tracking response time, resolution rate, CSAT/NPS, agent productivity, and service quality. + Own... support . Technology & CRM Management Proficiency in customer service platforms, CRM tools, and analytics… more
- Amazon (Sunnyvale, CA)
- …enterprise customer success. Working backwards from our vision of agent -led customer success, you will collaborate with service teams across AWS, field & ... agents that support both direct and partner-led customer success motions - Design comprehensive agent ...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Iowa Department of Administrative Services (Des Moines, IA)
- …of special or ongoing projects impacting organization or process improvement + Customer service experience Job Specific Competencies: + Customer ... a well-respected employer. We are focused on providing excellent customer service , while offering a wonderful team...Service Specialist 2, Revenue Examiner 2, or Revenue Agent 2; or one year of full-time work as… more