- PPL Corporation (Louisville, KY)
- …priorities and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service , grid operations, predictive ... the cities and towns where we do business, providing support for programs and organizations that empower the success...digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service ,… more
- Walmart (Bellevue, WA)
- …or application migration projects. . Familiarity with CRM platforms or customer support tools. . Experience with containerization (Docker, Kubernetes) ... role is not eligible for current or future immigration support and | or sponsorship Join Walmart as Senior,... care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've… more
- Vivint (UT)
- … Containment Rate** + Percentage of customer interactions resolved within self- service channels without escalation to live support . + **Self Service ... + Percentage of potential live- agent contacts successfully redirected to self- service solutions. + ** Customer Satisfaction (CSAT) - Self- Service **… more
- Citizens (Boston, MA)
- …of identity solutions into platforms and services. - Engage with operations teams to support customer service and issue resolution related to identity and ... Description Head of Customer Identity and Authentication Location: This role will...access. - Act as a change agent driving awareness, documentation, and training across stakeholder groups.… more
- Sunnova Energy International Inc. (Houston, TX)
- Technology Support Specialist - Customer Care Brief...All TSS are expected to provide extensive and exceptional customer service . + A TSS is also ... Specialist, you will be responsible for providing daily phone support to Sunnova' s customers, identifying customer ...minimum requirement. + Minimum 3 years' experience in a customer service role supporting technology troubleshooting. +… more
- Abbott (Lake Forest, IL)
- …objectives. * Responsible for strategic initiatives regarding technical service support , escalation and training Supervisory/Management Responsibilities: ... with LAC Diagnostics commercial leadership to deliver a unique service experience to our customer base across...goals with short-term business needs. * Implement and execute service and support strategy, budget and resource… more
- GE HealthCare (Eden Prairie, MN)
- …Contracts and Local Contract Agreements + Lead peripherals strategy to efficient customer service and KPIs, with particular focus on injectors, chillers, ... Director Business Operations, to lead initiatives that improve operational efficiency, service delivery, customer satisfaction and financial performance. The Sr.… more
- TEKsystems (New York, NY)
- …W2. Description Our healthcare client is looking for a Cisco Contact Center Support Analyst. The position will report to the Associate Director of Unified ... Communication Engineering, the Cisco Contact Center Engineer will support engineering initiatives for the contact center express (UCCX) services. This analyst will… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …in appropriate case management system. **Knowledge and Experience** + 2 years equivalent customer service or technical support experience + Possesses and ... software solutions. + Resolve technical problems reported by the customer to the agent in a timely...a satisfactory level of customer satisfaction. + Support and drive service level attainment to… more
- Meta (Washington, DC)
- **Summary:** Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play a pivotal role in transforming the ... used by Operations teams 19. Experience in data analysis, user experience research, customer experience, or service design roles 20. Experience partnering with… more