- The Walt Disney Company (New York, NY)
- …management tools (eg, Jira). **Preferred Qualifications** + Experience with customer service platforms, CRM systems, or agent -facing tools in a high-volume ... analytical and data-driven approach, defining key performance indicators (KPIs) for customer support tooling, monitoring performance, and iterating based on… more
- American Express (New York, NY)
- …As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, ... to understand and develop a perspective on how to apply evolving technologies ( Agent -to- Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted … more
- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... confirmations, funds flow, reporting and various other aspects in support of several lines of business. The role will...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- FuseMachines (New York, NY)
- …Hands-on experience building end-to-end AI agent workflows, including phone trees, customer support bots, voice agents, or API-driven AI agents. + Experience ... tools and platforms to solve real-world problems such as customer service queues, phone routing systems, voice...service queues, phone routing systems, voice agents, and agent -driven workflows. + Act as a technical partner for… more
- Guardian Life (Holmdel, NJ)
- …Implement plan to engage customers, reducing unnecessary calls and improving customer self- service adoption metrics. + Collaborator Interaction: Engage with ... Ability to understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong problem-solving, critical… more
- BlackRock (New York, NY)
- …automation and AI-enabled support ** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the ... + ** Service management proficiency** : 8-10+ years in IT support with hands ‑on ITIL practices (Incident, Request, Problem, Parent/Child Ticket management)… more
- Houston Methodist (Sugar Land, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + ... Model + Delivers personalized service using HM Service Standards + Provides for exceptional patient/ customer ...every level. Acts as a coach and guide to support the professional development of clinicians. ** SERVICE … more
- ManpowerGroup (Alameda, CA)
- …Summary:** The Knowledge Manager role will serve as a program manager for Customer Service knowledge strategy, overseeing the collection, retention, and sharing ... efforts of global customer service knowledge content, making it as...Manager will also ensure that the knowledge management initiatives support and align the mission and goals of the… more
- Wayfair (Boston, MA)
- … customer service challenges into scalable, AI-driven tools that boost agent efficiency and elevate customer satisfaction. Success in this role requires ... to design and deploy innovative AI solutions for Wayfair's Customer Service team. In this role, you...business needs into technical solutions that integrate smoothly into agent workflows. + Develop key success metrics and build… more
- Brookfield Properties (Webster, TX)
- …20 - 25 hrs/week. + Warm and welcoming, good energy level, and excellent customer service skills. + Superior oral and written communication skills are necessary. ... items, overseeing guest registration, taking photographs, cleanup, etc. + Support the real estate agent outreach program...College degree (or equivalent work experience). + 1-2 years' customer service experience in high-end resort, real… more