- Toyota (Plano, TX)
- …Studio, Advertising Studio, Audience Builder, Automation Studio). + Strong expertise in Service Cloud setup (case management, live agent , knowledge management, ... features, AppExchange apps, or emerging technologies to enhance marketing and service operations. + Design scalable customer engagement strategies including… more
- Toyota (Plano, TX)
- …Studio, Advertising Studio, Audience Builder, Automation Studio). + Strong expertise in Service Cloud setup (case management, live agent , knowledge management, ... features, AppExchange apps, or emerging technologies to enhance marketing and service operations. + Design scalable customer engagement strategies including… more
- Capital One (Mclean, VA)
- …Director, Global Partner Services, Contact Center Operations (Hybrid) Capital One's Customer Channels organization is seeking a talented **Senior Director** to lead ... environment. **Specific responsibilities will include:** + Ensure consistent and high-quality service delivery from our global partners; develop and implement a… more
- TEKsystems (Hanover, MD)
- …best practices, and industry insights to help clients optimize operations and customer experience, while ensuring high-quality, efficient support for end users. ... abilities; ability to manage multiple projects in a fast-paced environment; customer -focused and dedicated to delivering outstanding service . Key Attributes:… more
- Novolex (Jerome, ID)
- …Quality Standards are maintained and followed as well as provide optimum service and quality for all products. **Essential Duties and Responsibilities:** + ... Responsibilities include but not limited to understanding of customer specifications. + Maintain quality and ensure customer specifications are being met. + File… more
- ICW Group (IL)
- …presentations explaining these plans in detail. Delivers superior customer service through collaborative relationships. + Provides production support through ... available to customers when needed. + Effectively communicates decisions and resolves agent / customer concerns promptly. + Presents Agency Management solutions to… more
- Aegon Asset Management (Denver, CO)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... and business product owners in an agile environment. + Architect, build, and support the operation of Cloud and On-Premises enterprise data infrastructure and tools.… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Position Objective: The Program Delivery ... enable and enhance the People team's capabilities to effectively support the organization's overall strategic objectives. The Senior Manager,...and manage resistance to change + Be the change agent to implement industry best, state of the art… more
- Zoom (Seattle, WA)
- …zoom co-browse (collaborative browsing) service , which provides the ability for agent and the end customer to securely and simultaneously navigate, interact ... ; + develop real-time data and historical analytics reports services to help customer better understand their Contact Center's service levels, wait times, call… more
- Michaels (Carpenter, IA)
- …in a related industry (digital / e-commerce is preferred) **Other** + Exceptional customer service , listening, problem-solving, and interpersonal skills + Have a ... Support Center - Irving The Staff Product Manager...help our Customers + Create new metrics to measure customer insights, as needed + Form a holistic and… more