- City of Tacoma WA (Tacoma, WA)
- …and executive briefings. + Business Unit Goals + Communicate Customer Services Division goals, initiatives, and performance expectations to staff. + Track, ... Office Administrator - TPU Customer Service Salary $71,448.00 - $100,588.80 Annually Location...in collaboration with Legal, the Public Utility Board, and Executive Leadership. + Prepare high-quality reports, presentations, and briefing… more
- Amazon (Arlington, VA)
- …and transitions are a few items owned by the CSM that are critical to the success of our customer 's cloud journey. You are encouraged to think big, invent and ... innovative solutions for their most complex challenges. Are you customer obsessed, speak cloud, and want to help customers...solving abilities, and be exemplary communicators both at the executive and project team level. You will be a… more
- FirstEnergy (Akron, OH)
- …reporting of Customer Experience KPIs that monitor channel development and success that support the Engaged Customer Relationship (ECR) score and associated ... on-site and will be located in the Akron office. The **Director, Customer Care Support** is responsible for providing strategic leadership and operational oversight… more
- FirstEnergy (Akron, OH)
- …on-site and will be located in the Akron office. The **Director, Customer Contact Centers** provides strategic leadership and operational oversight for delivering ... premier customer experience support for 6 million FirstEnergy customers. Oversees...within utilities, telecommunications, or other regulated industries. + Demonstrated success in managing large-scale, multi-channel contact centers. + Strong… more
- Amazon (Chicago, IL)
- …solution and sales play creation to enable field teams, solution architects, and customer success managers Thought Leadership & Market Development: * Develop ... Description AWS is seeking a Senior Consultant, Marketing Technology & Customer Experience Transformation to join our Technology & Industry team. This role will… more
- Intuit (Atlanta, GA)
- …to resolve critical escalations and influence cross-functional leadership, including product, customer success , and operational business teams. + Strong ... strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices.… more
- ServiceNow, Inc. (Milwaukee, WI)
- …be responsible for designing and maintaining service blueprints that map the full customer journey, shaping customer success offerings through human-centered ... life for feedback and iteration + Service Design for Customer Success + Lead the design of...creating and managing service blueprints and journey maps + Executive presence and the ability to tell inspiring and… more
- Google (San Francisco, CA)
- …of how to get things done. We develop large scale initiatives to deliver customer success and set high-level goals to improve productivity. Within RSO, this ... sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small-… more
- Intuit (Atlanta, GA)
- … Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's mid-market and enterprise segments. You will ... design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate customer expansion.… more
- Wells Fargo (Charlotte, NC)
- …is looking for an innovative and influential leader to join our team as a Customer Service Director. This role will be responsible for leading up to 700 within the ... Customer Service Small Business team, while also heading transformation...talent strategy focused on leadership competencies necessary for future success . **In this role, you will:** + Manage and… more