- FirstEnergy (Akron, OH)
- …is on-site and will be located in the Akron office. The **Director, Customer Contact Centers** provides strategic leadership and operational oversight for ... maximize the customer experience. **Key Responsibilities:** + Develop and execute strategic vision for the customer contact centers to improve service… more
- Genentech (South San Francisco, CA)
- …Experience in healthcare, pharmaceutical, or highly regulated industries. + Proven success in managing large-scale, complex projects requiring strategic planning ... This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about… more
- Amazon (New York, NY)
- …opportunities, anticipate business and technical risks, and drive clarity that are strategic to the customer 's cloud journey including large-scale migrations, ... and other. * You will influence business and technical executive -team leaders at customer and drive detailed...operations, and transformation acumen to earn trust with your customer , understand their strategic goals, translate them… more
- FirstEnergy (Akron, OH)
- …is on-site and will be located in the Akron office. The **Director, Customer Care Support** is responsible for providing strategic leadership and operational ... and intraday execution efforts to meet current and future customer needs as well as strategic planning...Customer Experience KPIs that monitor channel development and success that support the Engaged Customer Relationship… more
- Amazon (Seattle, WA)
- …team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also partners with a global list of ... planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions,...owned by the CSM that are critical to the success of our customer 's cloud journey. Key… more
- SAP (Newtown Square, PA)
- …and industry analysts to support business development. + Collaborating with product, marketing, customer success , and adoption teams to maximize customer ... and capitalizing on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub-solution's success . + Building and… more
- JPMorgan Chase (Columbus, OH)
- …products that resonate with clients. As a **Product Manager** within the **Global Customer Platform** (GCP) team, you are an integral part of the team that ... are responsible for acting as the voice of the customer and developing profitable products that provide customer...product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework… more
- Intuit (Mountain View, CA)
- …strategy and execution, including content creation and campaign management, related to B2B customer success . **How you will lead** + Lead the end-to-end ... team environment. You will contribute significantly to the program's overall success by demonstrating strong leadership potential and strategic thinking,… more
- Roche (Indianapolis, IN)
- …and lead in partnership with the impacted areas the resolution of any issues impeding customer success . The purpose of this position is to maintain and grow the ... in the US. By dedicating focus to assigned key customer accounts, you will ensure the success ...directly to the Director of Large Reference Labs & Strategic Enterprise Support based on customer alignment,… more
- Intuit (Atlanta, GA)
- … Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's mid-market and enterprise segments. You will ... design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes,...customer expansion. This role requires a blend of strategic thinking, operational rigor, and cross-functional leadership, with a… more