- Intuit (Atlanta, GA)
- …to resolve critical escalations and influence cross-functional leadership, including product, customer success , and operational business teams. + Strong ... strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices.… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …conditions and relationships. - Serves as an integral member of NEXCOM's Executive Committee (EXCOM), which establishes strategic goals and tactical plans ... NEXCOM to enable successful mission execution and accomplishment. Reports to the Chief Executive Officer CEO. Duties and Responsibilities: - The scope of the NEXCOM… more
- Dominion Energy (Richmond, VA)
- …Develop and execute enterprise-wide CX strategies, standards, and tools. Lead strategic initiatives to enhance customer journeys. **Evolve VOC Program:** ... **Required Knowledge, Skills, Abilities & Experience** + 10+ years in customer experience, strategic planning, marketing, communications, or related fields.… more
- WATTS (Fort Worth, TX)
- …reputation - and we have a dynamic future ahead. The VP of Customer Support and Aftermarket Operations will be responsible for developing, leading, and managing ... the customer service and after-market service offerings and goals of...Solutions Platform. This role is crucial in setting the strategic direction and tactical execution, including short and long-term… more
- IBM (San Francisco, CA)
- …products drive their business success . You also broadly influence the strategic direction for customer messaging through collaboration with the Strategy ... and prospects. * Educate, mentor, and promote upskilling within the sales and customer success teams on HashiCorp's products through internal enablement efforts.… more
- Huntington National Bank (Minnetonka, MN)
- …used for BSA/AML and OFAC compliance. In addition to continuously improving Customer Risk Management, Transaction Monitoring, and Name Screening Programs, MMO is ... tool functions such as ongoing model performance metrics (effectiveness), customer behavior and transaction channel monitoring, operational forecasting, key… more
- Iron Mountain (Nashville, TN)
- …"fit for purpose" application of Iron Mountain's offerings against defined customer strategic requirements. Strong presentation skills displaying complex ... for the overall success of one or more of our largest strategic Healthcare clients, including end-to-end ownership of client's revenue and margin growth. The… more
- Clements Fluids (Houston, TX)
- …delivering an exceptional experience throughout the customer journey. 1. Strategic Account Ownership - Building & Executing Executive -Level Business Plans ... to anticipate customer challenges and deliver tailored solutions. + 4. Customer Success & Post-Sale Partnership - Maximizing Loyalty and Value Ensure… more
- WATTS (North Andover, MA)
- …verbal and written communication skills, capable of adjusting communication style between tactical, strategic , and executive teams + Ability to create and manage ... - and we have a dynamic future ahead. The Customer Experience Manager will work closely with the ...our goals and objectives. + Support monthly reporting and strategic planning with upper management + Champion continuous improvement… more
- TE Connectivity (CA)
- …is a senior and a pivotal role that has high visibility with the customer , and internally with senior executive team, engineering, product management, project ... senior executive team - Align multiple internal teams towards customer strategy and direction changes - Back-channel communication internally and externally to… more