- PPL Corporation (Louisville, KY)
- …and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations, predictive maintenance, ... the cities and towns where we do business, providing support for programs and organizations that empower the success...digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations,… more
- NRG Energy, Inc. (TX)
- …and maintain consistent Operations standards and best practices in support of NRG's objectives **Essential Duties/Responsibilities** + Demonstrate leadership by ... attitude, supportive to colleagues, and acts as a change agent + Self-starter - Ability to work with limited...activities and decision making + Seeks and understands the customer /client's needs and focuses on meeting and exceeding their… more
- Amazon (Sunnyvale, CA)
- …and roadmap for CS agents that support both direct and partner-led customer success motions - Design comprehensive agent systems that transform post-launch ... agent -led workflows that set new standards for enterprise customer success. Working backwards from our vision of ...reviews; help develop training materials and release notes to support adoption About the team Diverse Experiences AWS values… more
- Panasonic Avionics Corporation (Irvine, CA)
- …and incentives. **Qualifications** **What We're Looking For:** + A change agent who has demonstrated success in leading sizeable teams through transformation. ... champion who embraces listening to customers and is skillful of translating customer needs. + A technologist who understands and innovates in dependable computing,… more
- GE Appliances, a Haier company (Louisville, KY)
- …Digital Innovations Director to lead the transformation of our consumer and customer support operations through AI-driven technologies, digital tools, and ... experience in contact center operations or digital transformation, with a focus on automated customer support . + 3+ years leading the implementation of AI / ML… more
- Intercontinental Exchange (ICE) (Provo, UT)
- Overview **Job Purpose** The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents ... environment + Strong Computer/Technical Skills preferred + Related experience in customer service environment + Analytical with good problem-solving skills +… more
- Oracle (Columbus, OH)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... + Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels,...offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and… more
- Oracle (Redwood City, CA)
- …innovative AI technology with real-world business needs, supporting end-to-end agent development, evaluation, and lifecycle management within Oracle's enterprise ... enterprise-wide agentic platform knowledge and in-depth RAG, agentic workflow and Multi- agent orchestration experience.** + Bachelor's degree (or higher) in Computer… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... ASM Research provides services in support of the Military OneSource Program for military...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
- Insight Global (Woonsocket, RI)
- …will contribute to the evolution of product vision and execution by translating customer , agent , and business needs into a prioritized backlog and actionable ... areas, aligned to broader contact center and enterprise product strategies. * Translate agent , customer , and business needs into clear product requirements, user… more
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