- Mass Markets (Wichita, KS)
- …a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- C&W Services (Amarillo, TX)
- …Development, Operations, Legal and the FM Solutions and Support Hub organizations to support delivery of services to the customer and minimize risk to C&W ... client account / site, to include responsibility for profitable growth, customer relationships, customer satisfaction, continuous improvement, contract renewal… more
- Amazon (Arlington, VA)
- …- Support deployment and maintenance of "paved paths"-standardized, scalable customer trust and privacy solutions and guidance to prevent recurrence of known ... accessibility is built into our products and services. We also build customer -facing capabilities that provide customers with control and transparency while reducing… more
- Travelers Insurance Company (Hartford, CT)
- … customer obsession, continuous learning, and shared journey ownership. + Elevate customer and agent stories to drive empathy and organizational alignment. + ... we want to deliver - one that is grounded in deep customer understanding and forward-looking insights. By embedding a journey-based ownership mindset across… more
- NTT DATA North America (Chicago, IL)
- …seeking first level assistance over the phone or email. + Respond to and service customer calls via an inbound ACD system or emails via an email routing client. + ... taking appropriate action in resolving their billing situation. + Promote positive customer relations while maintaining the highest standards of ethics, quality and… more
- Safran (Irvine, CA)
- …/ Customer Relations **Job field / Job profile** Customer services and support - Customer support & services management (CSSM) **Job title** Sales ... action plans for complex offers and contracts. . Influence commercial policy and support business development efforts. . Coordinate with Customer Service and… more
- Nelnet (Lincoln, NE)
- …and quality. + Assist in program credit configuration reviews and accuracy of agent and customer -facing materials. + Coordinate reviews of the contact center ... community invested in the success of each individual. That support comes through in our work, as we are...improve quality. Partner with contact center management to provide agent coaching. + **Affiliate Relationship Oversight** + Attend weekly… more
- Public Storage (Plano, TX)
- …We are seeking an Agentic AI Conversation Designer & Business Analyst to support our digital transformation initiative across voice and chat channels. This pivotal ... business requirements from contact center stakeholders, then map current and future-state customer journeys that leverage autonomous AI agents across voice and chat… more
- Coinbase (Charlotte, NC)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- General Dynamics Information Technology (Quantico, VA)
- …PKI Enterprise help desk in the USMC providing professional and courteous support to customers located throughout the world to include tactical environments. ... at Quantico, VA: + You will provide Registration Authority support to the USMC MCNOSC PKI operations. Support...Operations Security Center as an RA and Key Recovery Agent for both NIPR and SIPR requirements. + Manage… more