- Excelsior Orthopaedics Group (Amherst, NY)
- …IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution ... licensing compliance. + Monitor key IT Service Desk metrics-including response times, resolution rates, and customer...+ Minimum of 5 years of experience in IT support or service desk environments,… more
- City of New York (New York, NY)
- …understanding of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with ... Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One...to one year of full-time experience as a Help Desk technician or other customer support… more
- CAI (Montgomery, AL)
- …looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Portuguese ... an efficient and accurate manner. This position will provide Service Desk support to our... Service Desk role and/or technical support role + 6-12 months of customer … more
- Katmai (Orlando, FL)
- …and recommend solutions to correct common failures. + Escalate complex problems to senior service desk support personnel. + Create and edit online training ... logging systems. **ESSENTIAL DUTIES & RESPONSIBILITIES** + Maintain Tier-II service desk . + Support customers...more (1+) years' experience with information technology systems and customer service desk environments. +… more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on… more
- ManTech (Stennis Space Center, MS)
- **ManTech** seeks a motivated, career and customer -oriented ** Service Desk Manager** to join our team in the **Stennis, MS area** . In this role you will ... delivery opportunities and issues + Taking accountability for service desk performance, meeting customer ...are closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and… more
- CVS Health (Chicago, IL)
- …+ Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service ... heart, each and every day. **Position Summary** The Help Desk Associate (Level 1) role is an integral part...+ Other duties as assigned **Required Qualifications** + Phenomenal customer service skills + Ability to communicate… more
- TekSynap (Chantilly, VA)
- …supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer 's Information Technology Service ... other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and...most difficult or advanced problems + Desk -Side Support asrequested, including + Providing desksideassistanceto resolve customer… more
- Cedar Falls Utilities (Cedar Falls, IA)
- …the day-to-day operations of the Help Desk and providing high-level technical customer support service to CFU subscribers of commercial and residential ... full-time Help Desk Supervisor to join our Customer Service & Business Development department. This...in planning and coordination meetings that may involve Help Desk support responsibilities. + Oversees weekly reports… more
- Post Holdings Inc. (New Albany, OH)
- …maintenance, education, and documentation of IT services via the IT Support Desk and following the IT Service Management processes. Broad technical knowledge ... customer support issues within the IT Support Desk . This role also provides leadership...with at least five (5) years working in a service desk or technical support … more