• Manager, Service Desk & Endpoint…

    RxBenefits (Birmingham, AL)
    …with business objectives and maintain high standards of customer service . _Essential Job Responsibilities Include:_ _Service Desk Leadership_ + Develop ... and increase level zero solvable solutions. + Provide excellent customer service to all users both internal...onboarding workflows. _Team Development_ + Recruit, train, and mentor service desk and endpoint support … more
    RxBenefits (12/10/25)
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  • Senior Analyst, Service Desk…

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
    City of New York (12/21/25)
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  • Service Desk Analyst - ITS2

    State of Minnesota (St. Paul, MN)
    …**:** Position requires a minimum of two (2) years of user support experience in a Service Desk /Help Desk ... **Working Title: Service Desk Analyst** **Job Class: Information...Experience must also include: + Providing customer support of custom-built business applications by working with business… more
    State of Minnesota (01/17/26)
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  • Service Desk Manager

    GovCIO (Charleston, WV)
    **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government...+ Ensure that VIP customers are provided with enhanced support per customer requirements. + Oversee Account… more
    GovCIO (01/09/26)
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  • Service Desk Technician II

    IT1 (AZ)
    … Desk Technician II is responsible for providing professional and excellent Service Desk Support . A strong customer service mindset, and strong ... headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our...7, Windows 10, and Windows 11 + Office 365 Support + User creations/terminations (tasks/requests) + End-user self- service… more
    IT1 (01/16/26)
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  • Tier 1.5 Service Desk Technician

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    Looking for a motivated and customer -focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise ... of three (3) years of experience in an IT support or customer service role,... support system management. + Familiarity with **Jira Service Desk ** for ticket tracking, workflow management,… more
    ASM Research, An Accenture Federal Services Company (10/25/25)
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  • IT Service Desk Operator

    Fairleigh Dickinson University (Teaneck, NJ)
    Job Summary: The IT Service Desk Operator ( SDO ) is the first point of contact to properly document, report and potentially resolve all technology related ... incoming tickets sent via the University's Ticketing portal, the Service Desk email account or by calls...resolution. + Maintains a high level of professionalism and customer service , ensuring all interactions are handled… more
    Fairleigh Dickinson University (01/08/26)
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  • Mgr Help Desk Customer Suppt 2

    Huntington Ingalls Industries (Fairfax, VA)
    …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... consisting of up to 25 members with different skill levels; Manage day-to-day Service Desk operations. + Strategic Planning: Define project scope, objectives,… more
    Huntington Ingalls Industries (01/06/26)
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  • Service Desk Technician

    TEKsystems (Cherry Hill, NJ)
    …seeking an entry‑level Service Desk Technician to provide front‑line support for incoming customer and field operations inquiries. This role focuses on ... and efficiency. + Troubleshoot hardware issues and provide first‑level service desk support for kiosk...gaming, break‑fix work). Required Qualifications + Customer service or service desk experience… more
    TEKsystems (01/13/26)
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  • Unclassified Help Desk Manager - Top Secret…

    General Dynamics Information Technology (Washington, DC)
    …Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ... GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support ...to enhance technician skills and improve customer service outcomes. . Analyze help desk performance… more
    General Dynamics Information Technology (01/10/26)
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