- Validity (Tampa, FL)
- …2+ years directly managing a ticket/case-based support team. + 4+ years in a customer support role. + Demonstrated success managing a team of support ... role with similar responsibilities and requiring the above-mentioned competencies + Success in meeting/exceeding Customer Support KPI's - such as Time to… more
- Dynatrace (Detroit, MI)
- …and Operations functions as well as Product, Sales, Engineering to ensure alignment and support for customer success initiatives. + Prepare and deliver ... and execution of Consumption and Risk Management processes for Customer Success Managers (CSMs) and Customer...Identify consumption trends and needs and develop processes to support CSMs and CSEs in driving customer … more
- Palo Alto Networks (Santa Clara, CA)
- …deflection and customer self-service channels. + Domain Expertise: Deep expertise in Customer Support , Success , and the operational models of KCS ... the Senior Product Leader defining and executing the vision for our AI-first Customer Support platform. You strategically own the roadmap for key technologies… more
- S&P Global (New York, NY)
- …+ Design, build and evaluate and implement tools and platforms that enhance customer support , service, success and operations. + Drive automation ... innovations in AI and automation as applied to operational execution and customer support teams. They will be expected to network externally across leading… more
- Intuit (San Diego, CA)
- …and compelling business cases that support prioritization of work and investments. + Customer Success & Support Expert: Proven ability to contribute to ... **Overview** Join the Intuit Customer Success team as a Principle...in our Expert Network, shaping best in class product support experiences for our high-value customers. Be at the… more
- Intuit (San Diego, CA)
- …compelling business cases to prioritize investments that improve Enterprise Suite experiences. + ** Customer Success & Support Expert:** Experience leading or ... **Overview** Join the Intuit Customer Success team as a Principal...needs, you will play a crucial role in scaling support to achieve product and growth targets. You will… more
- Oracle (Hagatna, GU)
- … health, and operational trends. Required Qualifications + 10+ years of experience in customer support , customer success , or service delivery within ... and Reports. This role is responsible for delivering a scalable, high-reliability, and customer -centric support experience for a global enterprise customer … more
- Intuit (Mountain View, CA)
- …frontline capabilities. + **Drive end-to-end strategic alignment** - across product, sales, and customer success to support integrated customer and ... **Overview** Join our Customer Success organization as a ...tools and AI to vendor operations, enhancing efficiency and support quality. + **Champion a culture of customer… more
- US Tech Solutions (Boulder, CO)
- …diverse teams. **Skills:** + Product Support + Customer Support + Customer Success + Data Analysis **Education:** + Bachelor's degree or equivalent ... of experience in project management or program management. + Interest in customer support and user experience; strong sense of user focus. + Payment's experience… more
- Intuit (San Diego, CA)
- …and enhance frontline capabilities. + Drive end-to-end strategic alignment across product, sales, and customer success to support integrated customer and ... business cases that support prioritization of work and investments. + ** Customer Success & Support Expert** : Proven ability to lead and develop… more