- Sanofi Group (Morristown, NJ)
- …to revenue, retention, and growth goals. + Implement and optimize CX technologies, including CRM, VoC platforms, analytics dashboards, and customer communication ... and prioritize improvements. + Partner with Sales to link CX improvements to renewal, upsell, and advocacy programs. +...tools to measure and report the financial impact of CX initiatives. + Automate and improve NPS, CSAT, CES,… more
- Global Industrial (Buford, GA)
- …2. Cross-Functional Operational Programs * Lead and support execution of CX -wide initiatives (eg, new scorecard rollouts, CSAT improvement projects, QA ... skills. * Measurable contributions to KPI improvement, program success, and CX consistency across regions. * Demonstrates leadership behaviors and readiness to… more
- Verint Systems, Inc. (Boston, MA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the… more
- Intuit (Oakland, CA)
- **Overview** Come join an innovative CX leadership team driving breakthrough growth and awesome customer experiences for TurboTax and Credit Karma! Intuit is seeking ... an experienced CX leader to lead a Credit Karma Customer Success...teams + Develops and grows an exceptional team of CX professionals, prioritizes the team's work to maximize effectiveness… more
- FST Technical Services (Harrisburg, PA)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... executing target billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the construction team with identifying/solving technical issues… more
- FST Technical Services (New York, NY)
- FST Technical Services Commissioning ( Cx ) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, ... executing target billable hours, managing tasks within time budgeted, leading cx meetings, assisting the construction team with identifying/solving technical issues… more
- Coinbase (Hartford, CT)
- …foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX ... resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction… more
- Bristol Myers Squibb (Los Angeles, CA)
- …HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deep scientific dialog. The role builds and maintains strong ... as needed to deliver an overall higher Customer Experience ( Cx ) by meeting HCP needs in a timely and...with other field teams to ensure best Customer Experience ( Cx ) for HCPs. + Fosters team effectiveness and accomplishments… more
- BGB Group (New York, NY)
- …thinking to channel strategy, data-driven engagement, CRM/precision marketing, and emerging CX technologies Practice Leadership & Team Development + Mentor and guide ... tools, frameworks, methodologies, and pitch processes + Contribute to expanding CX /engagement strategy capabilities across the agency Growth Partnership + Play a… more
- Amazon (Seattle, WA)
- …Manager, Product Management - Tech to lead our Ad Customer Experience (Ad CX ) optimization initiatives and help transform how advertisers engage with consumers via ... media around the world. As a Senior Manager, Product Management - Tech, Ad CX Optimization, you will lead the charge in defining, inventing and launching intelligent… more