- Evolv Technology (Waltham, MA)
- …lessons learned. + Prepare and present the playbook and key findings to the CX organization and Sports Team at Evolv. + Deliver a polished summary of recommendations ... and incorporate mentor feedback. + Present final deliverables and recommendations to CX organization and Sports & Entertainment Team. Problem Solving & Adaptability… more
- M&T Bank (Boston, MA)
- …**Drive cross** **‑** **functional alignment** : Orchestrate decision‑making with CX partners, operations, technology, compliance, and change management; ensure ... with change management. **Team & Culture:** You'll join a dynamic, cross‑functional CX team dedicated to the bank's highest‑priority problems. We value human… more
- EMCOR Group (Portland, OR)
- …documents for changes, ensure all sets are accounted for). + QA/QC documents (Create CX document tracking log, print CX documents, provide to QC manager, collect ... documents at end of job, review for missing documentation, submit for closeouts). + Manage closeout documents (request from vendor, review for accuracy, track required documents, review as built, attic stock). **Assist in project buyouts:** + Major purchases… more
- Insight Global (Irving, TX)
- …BS&T transformation objectives. * Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and ... UiPath, Automation Anywhere, or Microsoft Power Automate. * Experience with Five9 CX , Verint Cloud, Google GCP, and Salesforce Service Cloud ecosystems, including AI… more
- Mass Markets (NM)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Tucker Company Worldwide (Haddonfield, NJ)
- …Collaborate with the Director of Operational Excellence (DOE), Capacity, Customer Experience ( CX ), and or BD staff on new opportunities, strategies and resources ... legal to negotiate agreeable terms. Prepare CEO final review. + Introduce to CX and CS teams, all necessary customer onboarding service requirements. + Inform DCRFSQ… more
- Amazon (Bellevue, WA)
- …delivery instructions for a hard-to-find location? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking our next Senior UX Designer to help transform the ... and executive leaders About the team The Amazon Delivery's Customer Experience team (ADX CX ) team is a diverse group of designers and researchers that share our… more
- Amazon (Austin, TX)
- …the voice of the customer and associate as we advocate for a bar-raising CX through improved product experiences. A successful candidate thinks big by defining the ... life-cycle to drive improvements that are required to build a best in class in-store CX . You will play a key role in defining the metrics, setting goals, and… more
- Mass Markets (NE)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- SAP (Houston, TX)
- …**travel 60%** and **Utilities industry** exp. **POSITION SUMMARY** The Utilities CX Principal Consultant/Architect is focused on the Utilities Industry to ... Broad knowledge of the SAP IS-Utility Solutions and deep industry expertise (ie CRM, CX , Service Cloud, Sales Cloud, IS-U Integration). + Ability to support a Design… more
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