- PNC (San Carlos, CA)
- …**Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision Making, People Management, Proactive Behavior, ... Results-Oriented **Competencies** Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management **Work Experience** Roles at this level typically do not require a university / college degree, but do… more
- PNC (Toms River, NJ)
- …**Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision Making, People Management, Proactive Behavior, ... Results-Oriented **Competencies** Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling. **Work Experience** Roles at this level typically do not… more
- KeyBank (Atlanta, GA)
- …improves processes for efficiency, quality, and scalability. + **Client/Customer Experience ( CX )** - Measures and improves satisfaction and loyalty by resolving ... issues, acting on feedback, and balancing service with profitability. + **Decision Making & Judgment** - Analyzes situations, evaluates options (including ambiguous/incomplete data), and makes timely, well‑reasoned decisions. + **Business Acumen** - Applies… more
- Steampunk (Mclean, VA)
- …technology tools and trend to enhance the overall customer experience ( CX ) to engage and inspire people seeking lawful immigration. **Contributions** ... **Contributions** + Manage the design team as well as design activities related to planning, prioritization, and decision making + Lead and conduct user research and usability testing and translate those results into designs that will improve products in an… more
- Bath & Body Works (Reynoldsburg, OH)
- …quantitative and qualitative techniques. Preferred experience with: Customer Experience ( CX ) tracking, including NPS and text analytics Digital/eCommerce research ... using both qualitative and quantitative methods. + Strong quantitative analysis working with large, raw datasets in Excel to extract insights and summarize customer feedback efficiently. + Strong qualitative analysis synthesizing spoken and written open-ended… more
- Amazon (Seattle, WA)
- …strategic relationships, and help customers execute on large-scale engagements - Deep CX background with knowledge of Contact Center, VDI, or Unified Communications ... business - Knowledge of FedRAMP, HIPAA, and other relevant compliance frameworks - Active security clearance is a plus Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally… more
- PennyMac (St. Louis, MO)
- …and implement technology initiatives + Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction ... (CSAT) + Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey + Translate complex data insights into clear, actionable recommendations for cross-functional teams +… more
- Bristol Myers Squibb (Princeton, NJ)
- …engines and help overcome customer barriers. + Own the innovation pipeline for CX AI tools-from ideation to scaling. **Impact & Value Delivery** + Deliver measurable ... improvements in workflow efficiency (eg, time saved per rep per week) and customer engagement (eg, increased HCP responsiveness). + Quantify and track business impact of AI tools post-deployment. **Team Management & Development** + Build, mentor, and lead a… more
- PNC (Lititz, PA)
- …**Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive ... Sales **Competencies** Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding… more
- Comcast (Philadelphia, PA)
- …of a conditional offer of employment. **Skills:** Customer Experience ( CX ); Leadership; Ideation; Change Leadership; Business Development; People Management ... **Salary:** National Pay Range: $164,009.14 USD-$341,685.71 USD Illinois Pay Range: $174,259.71 USD - $300,683.43 USD Colorado Pay Range: $184,510.29 USD - $314,350.86 USD Hawaii Pay Range: $215,262.00 USD - $287,016.00 USD Washington DC Pay Range: $235,763.14… more