- Intuit (San Diego, CA)
- …when to delve into details or maintain a high-level perspective.** + ** CX and Service Design Thinking:** **Understands customer behavior using design thinking and ... scientific methods. Applies systems thinking and has led customer experience creation from concept to production, demonstrating strengths in product management, customer experience or service design.** + **Analytical & Insightful:** **Strong analytical and… more
- Cisco (Herndon, VA)
- …Team** Our Consulting Engineers are an integral part of the Customer Experience ( CX ) team delivering Business Critical Services to our customers! We combine the ... power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet… more
- Walmart (Bentonville, AR)
- …Information Science, Social Sciences, or related field + AND 8+ years of UX, CX , or Service Design Research experience + OR Master's degree in a related field ... with 6+ years of research experience + OR Doctorate in a related field with 4+ years of research experience + OR Equivalent practical experience in UX research or strategic experience research. **Experience Requirements** + 3+ years designing and facilitating… more
- ASM Global (Indianapolis, IN)
- …+ Identify, report, and track site bugs related to product, content display, and CX + Ensure that the website layout and content, and marketing materials, are ... consistent, conform with the brand and style guidelines of our Partners/Clubs/Events, and align with industry best practices + Obtain necessary approvals both internally and through the necessary partners + Implement third party applications such as… more
- Amazon (Denver, CO)
- …About the team The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to ... solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized… more
- JPMorgan Chase (New York, NY)
- …design, and data analytics + Applying design think to build best in class CX and guide team on best practices, non-functional and regulatory requirements + Excellent ... presentation and stakeholder management skills + Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Experience driving change… more
- EMCOR Group (Aiken, SC)
- …Quality and Commissioning Scopes of multiple sites. + Responsible for streamlining the QA/ CX Process to all associated sites. + Evaluate lessons learned from all ... sites to help enhance success. + Engineer and track sites using a live schedule. + Keep open communication between all projects. + Understand and communicate the client's needs/requirements to the quality and production teams. + Devise ways to improve… more
- Amazon (Seattle, WA)
- …dynamic, and personalized customer service experiences. The Agentic Customer Experience ( CX ) org is responsible for weaving native-AI across the Connect application ... experiences delivered to end-customers, agents, and managers/supervisors. The Interactive AI Science team, serves as the cornerstone for AI innovation across Amazon Connect, functioning as the sole science team support high impact product including Amazon Q in… more
- Quality Technology Services, LLC (Glendale, AZ)
- …ensure system design, installation and testing adhere to operational standards. Direct Cx Engineers to witness testing of all equipment during commissioning in your ... region and validate sequence of operations and receipt of all operational documentation. + Assist Director as necessary in revising comprehensive commissioning plans for Level 1, Level 2, Level 3, Level 4, and Level 5 systems, including connectivity, network… more
- ISC2 (Cheyenne, WY)
- …etc.). **Data Enablement for Analytics, CDP & Personalization** + Partner with CX , Marketing, Product, and Technology teams to enable: + Segmentation & audience ... modeling + Personalization & progression marketing + Marketing automation & orchestration + CDP activation & identity resolution + Ensure data quality, availability, lineage, and readiness for reporting and advanced analytics. **Enterprise Collaboration &… more