- Oracle (Columbus, OH)
- …Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance ... service request automation, knowledge management, agents that handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing product team,… more
- Gilead Sciences, Inc. (Foster City, CA)
- …& Validation** + Support start-up activities for construction projects. + Develop Cx protocols, URSs, SOPs, IQ/OQ activities, and PQ for mechanical and utility ... systems. + Ensure documentation meets GMP, regulatory, and quality standards. **Leadership & Collaboration** + Mentor and guide junior engineers or direct reports. + Manage contractors to ensure safe, compliant, and efficient execution of work. + Collaborate… more
- St. George Tanaq Corporation (Hartford, CT)
- …risk/issue management; ownership of outcomes. + Commitment to accessibility, CX improvement, reliability, and maintainability. **Education and Certifications** + ... Bachelor's in Computer Science, Software Engineering, Information Systems, or related field. + Preferred: Certified Scrum Developer (CSD), AWS Solutions Architect Associate, or Microsoft Azure Developer/Architect certification. **Physical Requirements** +… more
- Boll & Branch (NY)
- …independent relationships with key internal stakeholders (ie E-Comm, Performance Marketing, CX /Loyalty and Product team leads) to ensure effective communication and ... collaboration. Regularly update stakeholders on project progress, insights, and strategic recommendations + Establish yourself as the thought leader for key cross-functional teams and be able to manage up when necessary + Customer Research + Lead qualitative… more
- Coinbase (Boise, ID)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on… more
- Brink's (Coppell, TX)
- …+ Own customer communications and executive-level reporting for strategic accounts. CX Sr. Director-Level Leadership Traits + Enterprise Strategic Leadership: Define ... and execute customer experience strategies aligned with enterprise goals. + Customer Journey Ownership: Lead the design and optimization of end-to-end customer journeys across multiple teams. + Cross-Functional Collaboration: Partner with Product, Operations,… more
- Amazon (Herndon, VA)
- …retro commissioning projects. During commissioning, you will be continuously auditing Cx vendors' activities to ensure compliance with environmental, quality, and ... safety requirements while minimizing impact to operational data centers. Following the AWS project reporting format, you will be responsible for regular reporting of retro commissioning progress and metrics of assigned projects to your Regional Commissioning… more
- City of New York (New York, NY)
- …PAI are adhered to. - Prepare supervisory reports by reviewing logs, NICE CX , PC generated data and conferring with subordinates. Submit reports for supervisory ... review and makes recommendations for the improvement of the unit performance and the removal of any backlogs. - Attend OCS staff meetings and provides information which will assists in the development strategies for intervention with other agencies,… more
- Boehringer Ingelheim (Ridgefield, CT)
- …for field. + Liaises between field teams, Corporate & local TA content owners, and the CX team for content needs. + Aligns with Directors of MSL, MCFE, CCC, and SA ... teams regarding needs & priorities, onboarding processes, and training protocols. Coordinate with CDMA team members to build and maintain therapy area specific LOS curriculum. + Supports scientific knowledge curriculum development for other medical… more
- Amazon (New York, NY)
- …metrics and how to measure their success to drive growth and improve the end CX . * Define and launch measurement frameworks to report Sales inputs and outputs to ... drive actionable insights and themes to inform strategies. * Build strong relationships with stakeholders across Amazon Ads and within the org; be a trusted advisor and business advocate for agency partners. * Contribute or lead projects across the team and… more
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