- T. Rowe Price (Owings Mills, MD)
- …and analyzes the data Low Friction Account Opening Process: + Partner with CX peers to evaluate and develop streamlined account opening journeys for cross-over ... clients from RPS to II + Enhance rollover and cross-over digital experiences that create seamless transitions between participant and retail investor journey + Re-onboard cross-over clients to strengthen positioning of firm as a trusted partner across both… more
- Vivint (UT)
- …**Team & Stakeholder Leadership:** + Collaborate with internal stakeholders including CX , Operations, Marketing, IT, and Compliance to ensure alignment and effective ... change management. **What we're looking for:** + **Self-Service Containment Rate** + Percentage of customer interactions resolved within self-service channels without escalation to live support. + **Self Service Augmentation** + Percentage of potential… more
- Verndale (Boston, MA)
- …with double-digit growth. + Strong business acumen and functional expertise (commerce, CX , IT, marketing technology, etc.). + Consultative selling skills: ability to ... uncover needs, challenge assumptions, and frame solutions. + Exceptional communication, negotiation, and executive presence. + Skilled collaborator, able to align multiple internal teams around client opportunities. + Willingness to travel 50% to engage with… more
- Teledyne (Huntsville, AL)
- …aspects of Cisco Webex Calling cloud telephony, including: + Workspaces + Voice queues/ CX Essentials + Attendant Console + Everbridge Redsky E911 + Webex Contact ... Center + Webex App, as a softphone + Cisco On-Premises Unified Communication environment (CUCM, Unity Connection, Emergency Responder, Contact Center Express, Attendant Console Advanced) + Intrado Revolution for paging, including SIP paging relays, paging… more
- World Wide Technology (Dallas, TX)
- …& education sessions as applicable + Works with various roles within CX organization to support opportunity creation/pipeline development efforts + Meets with ... partner community as needed to develop/document/enhance offerings + Provides regular updates to leadership on progress and navigates escalation when appropriate **QUALIFICATIONS:** + Must have at least 5 years of experience supporting direct client engagements… more
- CIBC (Chicago, IL)
- …Opportunities, Business Prospecting, Client Prospecting, Client Service, Customer Experience ( CX ), Lending, Portfolio Management, Sales Prospecting At CIBC, we are ... in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC… more
- Logitech (San Jose, CA)
- …and other factors that influence strong marketing plans and campaigns. + UX/ CX experience Compensation: This position offers an annual base salary typically between ... $ 133,000 and $ 200,000.In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth… more
- Coinbase (Charlotte, NC)
- …Update processes and improve feedback loops and communications channels. * Coordinate with CX Programs to contribute to and lead projects to improve processes and ... procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing. *Investigations Casework (50%):* * Investigate AML and fraud-related… more
- Celestica (San Jose, CA)
- …a dynamic environment. This individual contributor reports to the Customer Experience ( CX ) organization and will be empowered and responsible for troubleshooting and ... resolving customer technical issues arising from Customers' networking (routing, switching, security) software with a focus on SONiC Network Operating System (NOS) related issues. The role is a hands-on technical role. The successful candidate will be an… more
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