- Warner Bros. Discovery (New York, NY)
- …best selves. Here you are supported, here you are celebrated, here you can thrive. ** Analyst , CX Data & Insights ** Your New Role As the Analyst for ... CX Data & Insights , specializing in AI/ML & Automation Initiatives, you will...Define and drive the AI/ML and automation roadmap for CX Data & Insights , aligning… more
- Warner Bros. Discovery (New York, NY)
- …here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation ... stakeholders across the organization access to foundational CX data . + P artner with Dynamic Insights pillar to operationalize CX -driven partner KPIs by… more
- FirstBank PR (San Juan, PR)
- …and synthesizing third-party research, internal surveys, and Voice of the Customer (VoC) data to generate actionable insights that drive improvements in customer ... plays a critical part in supporting the Customer Experience ( CX ) team by transforming complex data into...channels (surveys, NPS, social media, complaints, etc.) into cohesive insights to drive CX strategy. . Develop… more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or...CX research programs. And finally, it includes leveraging CX data to create dashboards and reports… more
- Atlantic Health System (Morristown, NJ)
- … and a strong background in data analytics and storytelling. The Consumer Insights Analyst plays a critical role in shaping our understanding of the ... and call center activity, and appointment scheduling, and provide insights , data visualization and storytelling to map...clear recommendations to leadership and business partners + Ensures data quality and accuracy in all CX … more
- Principal Financial Group (Des Moines, IA)
- …across channels and journeys. You'll serve as the bridge between marketing, enterprise CX , data , and technology teams-ensuring customer insight is not just ... Data into Clear, Actionable Insight** + Analyze survey data , customer metrics, and CX inputs from...degree or equivalent experience + 2+ years in VOC, CX , customer insights , analytics, or marketing operations… more
- BlackRock (Princeton, NJ)
- …the globe, and 3. Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights , analytics, marketing, ... acquiring, harmonizing, and managing MASS Model third party client data for reporting purposes. The metrics produced by the...**About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients… more
- Newegg Inc. (Diamond Bar, CA)
- …capability to manage multiple priorities and projects. + Skilled at translating data insights into actionable business strategies. + Demonstrates a customer- ... forecast staffing needs, and identify operational gaps. + Provide data -driven insights and recommendations to improve efficiency,...meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data , identify… more
- Stanford Health Care (Newark, CA)
- …Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used ... (United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting … more
- Palo Alto Networks (Santa Clara, CA)
- …intelligent solutions. + Predictive Analytics & Proactive Solutions: Leverage machine learning insights from CRM data to identify case trends, proactively ... of precision that drives great outcomes. **Your Career** As an IT Business Analyst , you will be the strategic force transforming our Customer Support operations… more