• TMS Compliance QA Analyst IV

    Coinbase (Little Rock, AR)
    …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA… more
    Coinbase (08/29/25)
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  • Senior AI/ML Voice Natural Language Processing…

    Wells Fargo (Charlotte, NC)
    …Processing (NLP) models. **In this role, you will:** + Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience. + ... scalable machine learning solutions aligned with business goals. + Provide feedback and insights to improve AI training programs and user adoption. + Lead cross… more
    Wells Fargo (10/10/25)
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  • Senior Client Experience Consultant - Human…

    ADP (Miami, FL)
    …a Senior Client Experience Analyst ** to elevate our Client Experience Insights and Operations through compelling storytelling and data -driven insights . ... focused on KPI development and metric tracking.** The Senior CX Analyst gets to know the business...data visualizations. + Experience in quantitative and qualitative data to derive actionable insights . + Project… more
    ADP (10/10/25)
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  • Human-Centered Design (HCD) Specialist

    St. George Tanaq Corporation (Washington, DC)
    …AI-enabled systems are ethical, accessible, and aligned with HUD's mission. The HCD Analyst will work closely with senior designers, data scientists, developers, ... and program leadership to translate user insights into actionable inputs for proofs of concept (PoCs)...(personas, journey maps, wireframes, service design documentation). + Support CX validation efforts, including survey design, data … more
    St. George Tanaq Corporation (10/05/25)
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  • Staff Analytics Engineer

    Coinbase (Charlotte, NC)
    …supported. The CX Analytics Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful ... data solutions. We transform raw data into actionable insights through robust pipelines,...doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/ Data Scientist/Business Analyst role… more
    Coinbase (08/19/25)
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  • Senior Customer Engagement Strategist

    Paychex (Cincinnati, OH)
    …ensure digital programs reinforce and complement CSM enablement activities. + Partner with CX Strategist to leverage Analyst insights for campaign targeting, ... strategy and execution, including segmentation, targeting, and performance optimization using data insights . The Senior Customer Engagement Strategist will… more
    Paychex (10/02/25)
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  • GCP Ccai Architect

    Capgemini (Chicago, IL)
    …. CCAI experience 5 years . Experience with CCaas platform/CCAI technologies- Dialogflow, Insights , and Agent Desktop and Agent Assist, would be beneficial. . Must ... integration with Virtual agent, . CCAI technologies, Dialog flow CX function within Contact Centers . Experience in CCAI...market leading capabilities in AI, generative AI, cloud and data , combined with its deep industry expertise and partner… more
    Capgemini (10/09/25)
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  • Google CCAI Conversational Designer

    Capgemini (Philadelphia, PA)
    …or virtual agents, preferably in the telecom domain. . Experience with Dialogflow CX , including flow design, fulfillment, and testing. . Proficiency in Python for ... Hand on knowledge using Gen AI, Playbooks & CCAI Insights **Life at Capgemini** Capgemini supports all aspects of...market leading capabilities in AI, generative AI, cloud and data , combined with its deep industry expertise and partner… more
    Capgemini (10/02/25)
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