- Amazon (Bellevue, WA)
- …and coordinating design/implementation efforts. Ideally, you possess a strong program management background, demonstrated experience leading medium to large ... data and measure the delivery outcome to ensure that the solution meets the CX expectations. * Build relationships and manage by influence in a matrix organization… more
- Truist (Richmond, VA)
- …2. Ten years of proven experience in market research and/or Voice of the Client program design or CX Leadership and/or management 3. High level of Qualitative ... and quantitative research experience 4. Multiple levels of analytics techniques and competitive panel/benchmark research 5. Deep understanding and proven experience with Client Experience best practices and thought leader in the field of market and client… more
- Comcast (Philadelphia, PA)
- …other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Planning; Information Technology (IT) Services; Collaborating; Communication Base pay ... and experience, or who have extensive related professional experience. **Relevant Work Experience** 2-5 Years **Job Family Group:** Program & Project Management more
- Parsons Corporation (Norfolk, VA)
- …perform constructability reviews + establish Commissioning roadmap and plan for multi-year construction program , review KTR Cx plans, advise on Cx ... **Job Description:** Parsons is looking for an amazingly talented **Senior Engineering Manager ** to join our team supporting our Federal client in the Washington… more
- Mass Markets (Dallas, TX)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... industry-leading organization. Looking to add an experiencedCall Center Client Account Manager Ito support complex business process outsourcing accounts. This role… more
- Mass Markets (Las Cruces, NM)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... industry-leading organization. Looking to add an experiencedCall Center Client Account Manager IIIto support complex business process outsourcing accounts. This role… more
- Mass Markets (Las Cruces, NM)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish,… more
- Mass Markets (AL)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... We are seeking an experienced and results-driven Senior Operations Manager to join our dynamic BPO team. This role...country where the job is based. Subject to the program and location of the position + Must be… more
- Microsoft Corporation (Redmond, WA)
- …deliver business outcomes within cloud contact center environments. As a **Principal Product Manager ** , you will be a dynamic CCaaS Growth Leader, accelerating the ... through vertical market expansion, strategic partner ecosystems, and customer experience ( CX ) innovation initiatives. + Monitor and report key performance indicators… more
- Insight Global (Irving, TX)
- Job Description Insight Global is looking for an AI & Automation Manager . This role is both hands-on and strategic, responsible for defining the AI & Automation ... BS&T transformation objectives. * Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and… more